Several weeks ago I purchased 16 pallets of returned items with the intent to sell them on ebay once they were cleaned and tested. I began doing this and had several sales during the first two weeks which threw up red flags for eBay I guess. My account was locked, I provided eBay with all the requested documents that show I am who I claim and I am a legitimate seller. Additionally I have nothing but positive feedback and provided tracking information and proof of delviery for every item sold. I also promptly handled any items that needed to be returned in a professional manner. 3/24/2023 I was notified my account was permanently suspended from selling with no reason provided or any feedback. When I inquired after talking to 4 different agents they told me
“I've reviewed your account details and would like to share that your selling practices have proven inconsistent with the level of customer service we expect sellers to deliver.”
Here’s where my confusion is. All of my customers have been very happy with their purchases with the exception of one who didn’t read the ad fully and wasn’t fully aware of the condition of the item. Even in this situation I offer a full refund and return of the item. I had 3 other items that had to be returned (damaged in shipping etc). They won’t elaborate on it beyond what they have already stated.
I am a new seller but i provided all the requested information they asked for when they issued the temp suspension and completed anything they needed.
I already have my notice of dispute filled out and am talking to my lawyer to get ready for arbitration or litigation depending on which route he feels is best. But has anyone ever had this type of issue or problem? If I can’t sell on eBay it sucks but my main concern is they want to hold the money for 72 business days which is absurd hence why I contacted my lawyer.
