On the 15th of June I got an email informing me that me that my account had been restricted (no longer allowed to sell, but I can still buy) because somehow my account was linked to another account I have no ties to which had been put on restriction. The first time I contacted customer service I never heard anything back. I contacted them again tonight and told them that I have no ties to this other account and my primary concern is that somehow my account got hacked (which has happened in the past and been resolved without much drama). They tell me I should hear something within the next 24 hours. About an hour later I get the following email:
Thanks for contacting eBay in regards of account restrictions. I understand that this is a frustrating situation for you. We reviewed your account and found that it is linked to an account nsb-motorsports . The account you have been linked to is outlined in the email that you received in relation to this action.
We look at a variety of information to determine a relationship between the accounts. For example, we investigate shared contact, financial, or computer information, and selling behaviors.
If we find a strong enough relationship between the accounts, we may take action on the secondary account to make sure that the owner of that account doesn’t circumvent any unresolved issues by selling on the accounts of others they may know.
Much of this information remains protected by eBay because if we told members how we link accounts, it would provide them with a way to circumvent being linked to other accounts in the future.
While we don’t expect you to personally resolve the issue on the other account(s), we’re not comfortable with you continuing to sell at your previous level until the issue on the linked account is resolved.
You can reach out to said account to have any underlying issues resolved. Depending on the issue and if it can be resolved, we can then look at your own account again.
I am sorry if this is not the answer that you were looking for.
I put in another call and am told that the restriction is permanent, they will not even tell me how I am in any way linked to this other account now will they tell me anyway, that there is literally nothing I can do to resolve this mistake, and that I am not allowed any further appeals on the matter. This is madness. Supposedly, a supervisor is going to call me back at some point in the next 24 hours but based on what the man I spoke to told me they are just going to tell me the same thing.
I have 100% positive feedback. I've been a seller for ages. I don't even sell that much compared to most people on here. I have no ties to this other account and have no idea how my account has in any way been linked to it and nobody at ebay will even tell me because they act like its a trade secret (they did tell me my account wasn't hacked, which only raises more questions), and, apparently, there's nothing I can do about and nothing they want to do about it. This is absolute madness. Am I going to have to get a lawyer?
Has this happened to anyone else? Anyone have any suggestions on who to contact or how to resolve this mess? I have no idea what to do or what to even make of all this. Absolutely infuriating.
Craziest thing is I actually found a post on this message board from 2015 from the nsb-motorsports account themselves complaining of being victims of fraud on ebay.
