eBay

esg-enterprises · ‎06-06-2025

Had a Freightliner part listed, part number, general model/year range. Buyer asks will this fit a Cascadia?

I reply I am not sure, I would suggest contacting your dealer. He messages me a day or two later and says its a 2000.

I reply from my additional research, which I did, your truck is outside the year range, but again, call a dealer.

Two days later he buys it and a week later he opens a remorse return. He has no problem paying for the label apparently. But eBay wouldn't want him to have any accountability here.

We motor sellers are now equivalent to a department store dressing room, only we eat shipping, so that's not even accurate, with the buyer having 0 repercussions for their stupidity or laziness.

gurlcat · ‎07-09-2025

Do you know why Ayden didn't want it?

carlmarxx · ‎07-09-2025

Yes : I was told by the U.S. eBay supervisor rep Adyen had claimed EU regulations and laws . The odd thing is Paypal also a European company had no issues , except for adult item category's ,which eBay kept the paper payments for those items . It wasn't until around 2012 PayPal started processing the adult item category's . I was amazed ebay's stock holders board didn't raised cane over the loss of big money maker category's and that company signed with payment processor that is number 7 at the bottom of top 10 payment processors . eBay should have kept their nose out of managed payments cheap copy of Amazon .

redlinear · ‎07-09-2025

@siamjane8 wrote:
@gurlcat I can appreciate your willingness to offer free returns with what you sell- in some way it does simplify the process and you always know what to expect...but in the parts and accessories categories- we might sell a 150 dollar heavy item that costs 40 dollars to ship! so if it is returned now we will be out 60 dollars for a remorse return- how is that sustainable?
This is bad for everyone ( accept those larger seller in parts/acc that already offer free returns to compete- they will at least pay slightly less with ebay picking up 50% of the return label- unless they already have integrated shipping and do not use ebay label like most large companies do
Imagine selling a $12 car part with $6 shipping- it gets returned for any reason (likely buyer error) and this will cost us a total on $9 to get a part back- and hope that it was not opened and installed before returning.
It costs the seller $9 to get a part back that cannot in good faith be sold again as new- It would have been 100% better to have never sold the item

@siamjane8 @gurlcat
That's not correct. It's going to cost us $80 in shipping, not $60
Because nobody, and I mean nobody (1/100) is going to choose "Changed Mind" as the reason.

carlmarxx · ‎07-09-2025

I would love to see Hugh seller revolt over this policy .

siamjane8 · ‎07-09-2025

@redlinear that is a good point.... " I changed my mind" reason for return is likely the least used reason. eBay knows that for sure.

The more I've contemplated this change the more it just stinks. There is no possible good reason to force this policy like this. It is not going to to bring in any more buyers. Sellers are not going to be able to absorb these losses - the prices will have to rise and make ebay less competitive. Unless it's a unique or vintage, or collectible used item or a NOS part that is rare, eBay is generally 10-15% more than buying on Amazon or the mfg's own websites. How can ebay drive the price up more like this-they are shooting themselves in the foot and pushing it's sellers off a bridge

ittybitnot · ‎07-09-2025

We motor sellers are now equivalent to a department store dressing room, only we eat shipping, so that's not even accurate, with the buyer having 0 repercussions for their stupidity or laziness.

@esg-enterprises

While I totally agree, I think there is more to it. "Industry standard" is NOT free returns. eBay is trying to be "more enticing" to capture some of that market, but attracts those who "just want to try it, to see if it works". Not that you want the buyers this is intended to attract, remember that eBay counts a "sale" for themselves and shareholders regardless of what happens after the fact.

Truthfully, I was a seller here for more than 20 years. During that time I also had a POS car that at least once a month needed "something". Did I look on eBay for the part? No. I went to Rock Auto. Their "fitment" program was always right on. They told me which were parts OEM, aftermarket and made by whomever, refurbished, and what was made in China and likely junk. I could choose and not be surprised after the fact like on eBay where you can buy and get a low quality item regardless that is misrepresented. Yes, you can send it back for free, but likely you need it to fix your own POS car and may not be able to wait for a refund that it at least a week out.

I don't think the "free returns" would change my mind about where I was shopping as a buyer of auto-parts. Never had to return anything on that other site. They have a solid rep, unlike eBay who likely sees the "free return" program as a necessity at this point. It will work pretty well for them unless a buyer claims "changed my mind".

I do feel for all sellers that this will effect. It is not good for you.

siamjane8 · ‎07-09-2025

@ittybitnot @esg-enterprises I think we all agree that this is ebay's way to bag sales data as a last ditch effort and at the financial expense of sellers. You made a good point. 95% of all returns will not be "changed my mind" so this is a full shipping cost penalty to sellers who do not want it and did not ask for it.

untod · ‎07-09-2025

@gurlcat wrote:
I'm so confused ...

Yes, it IS getting confusing. Probably part of eBay's goal, so it's harder for sellers to complain effectively.

@gurlcat wrote:
So eBay pays for all returns other than INAD's? And is it 100% or 50% (you said both^)?

eBay's GuaranteedFit covers 100% return shipping for FITMENT errors (before AND after this new nonsense).
Normal eBay policy makes sellers pay 100% for SNAD (before & after).
The only change is eBay forcing sellers to accept REMORSE returns, but only paying 50% of return shipping, and nothing else. So eBay is paying MORE after on remorse returns, that before would not have been accepted and cost only the buyer (who CHOSE to buy, and got what was offered). But after, eBay pays half the return shipping, and the seller pays to get rocks or used parts returned that can't be sold again, and thus loses everything.

@gurlcat wrote:
...why wouldn't making sellers pay relieve them (eBay) from that cost?

Because there was no cost to be relieved before; eBay has chosen to take on a TINY cost while forcing HUGE losses to sellers of new/new-other parts (except certain excluded types that are listed in the announcement).

So that's why I've already changed my FEW listings so that none are tagged new, nor do they use the word new in the description, and there's a note to buyers that my listing are not included in the nonsense so they have no expectation of it.