cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Perfect example of why eBay shouldn't force free returns on Motors or anyone

Had a Freightliner part listed, part number, general model/year range. Buyer asks will this fit a Cascadia?  

I reply I am not sure, I would suggest contacting your dealer. He messages me a day or two later and says its a 2000.

I reply from my additional research, which I did,  your truck is outside the year range, but again, call a dealer.  

Two days later he buys it and a week later he opens a remorse return. He has no problem paying for the label apparently. But eBay wouldn't want him to have any accountability here.

 

We motor sellers are now equivalent to a department store dressing room, only we eat shipping, so that's not even accurate, with the buyer having 0 repercussions for their stupidity or laziness.

Message 1 of 66
latest reply
65 REPLIES 65

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone

Do you know why Ayden didn't want it?  

Message 61 of 66
latest reply

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone

Yes : I was told by the U.S.  eBay supervisor rep      Adyen  had   claimed    EU  regulations  and  laws  .    The  odd  thing   is    Paypal  also   a  European  company  had   no  issues  , except   for adult  item  category's  ,which  eBay  kept   the paper payments  for   those items   . It wasn't  until   around  2012   PayPal started processing  the adult  item category's .      I   was amazed  ebay's  stock holders   board didn't  raised  cane  over  the loss  of big money maker category's   and  that  company  signed  with payment  processor  that  is number  7 at the bottom of top 10 payment  processors  .   eBay should  have kept their nose out  of  managed payments    cheap copy of Amazon . 

Message 62 of 66
latest reply

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone


@siamjane8 wrote:

@gurlcat I can appreciate your willingness to offer free returns with what you sell- in some way it does simplify the process and you always know what to expect...but in the parts and accessories categories- we might sell a 150 dollar heavy item that costs 40 dollars to ship! so if it is returned now we will be out 60 dollars for a remorse return- how is that sustainable?

   This is bad for everyone ( accept those larger seller in parts/acc that already offer free returns to compete- they will at least pay slightly less with ebay picking up 50% of the return label- unless they already have integrated shipping and do not use ebay label like most large companies do

      Imagine selling a $12 car part with $6 shipping- it gets returned for any reason (likely buyer error) and this will cost us a total on $9 to get a part back- and hope that it was not opened and installed before returning.

    It costs the seller $9 to get a part back that cannot in good faith be sold again as new- It would have been 100% better to have never sold the item


@siamjane8 @gurlcat 
That's not correct. It's going to cost us $80 in shipping, not $60
Because nobody, and I mean nobody (1/100) is going to choose "Changed Mind" as the reason.

Message 63 of 66
latest reply

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone

 I would love to see  Hugh  seller revolt  over this policy  .   

Message 64 of 66
latest reply

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone

@redlinear that is a good point.... " I changed my mind" reason for return is likely the least used reason. eBay knows that for sure.  

    The more I've contemplated this change the more it just stinks. There is no possible good reason to force this policy like this. It is not going to to bring in any more buyers. Sellers are not going to be able to absorb these losses - the prices will have to rise and make ebay less competitive. Unless it's a unique or vintage, or collectible used item or a NOS part that is rare, eBay is generally 10-15% more than buying on Amazon or the mfg's own websites. How can ebay drive the price up more like this-they are shooting themselves in the foot and pushing it's sellers off a bridge

Message 65 of 66
latest reply

Re: Perfect example of why eBay shouldn't force free returns on Motors or anyone

We motor sellers are now equivalent to a department store dressing room, only we eat shipping, so that's not even accurate, with the buyer having 0 repercussions for their stupidity or laziness.

@esg-enterprises   

 

While I totally agree, I think there is more to it.  "Industry standard" is NOT free returns.   eBay is trying to be "more enticing" to capture some of that market, but attracts those who "just want to try it, to see if it works".   Not that you want the buyers this is intended to attract, remember that eBay counts a "sale" for themselves and shareholders regardless of what happens after the fact.  

Truthfully, I was a seller here for more than 20 years.  During that time I also had a POS car that at least once a month needed "something".  Did I look on eBay for the part?  No.  I went to Rock Auto.  Their "fitment" program was always right on.  They told me which were parts OEM, aftermarket and made by whomever, refurbished, and what was made in China and likely junk.   I could choose and not be surprised after the fact like on eBay where you can buy and get a low quality item regardless that is misrepresented.    Yes, you can send it back for free, but likely you need it to fix your own POS car and may not be able to wait for a refund that it at least a week out. 

I don't think the "free returns" would change my mind about where I was shopping as a buyer of auto-parts.  Never had to return anything on that other site.  They have a solid rep, unlike eBay who likely sees the "free return" program as a necessity at this point.  It will work pretty well for them unless a buyer claims "changed my mind".  

I do feel for all sellers that this will effect.  It is not good for you.  

Message 66 of 66
latest reply