albertabrightalberta | Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Another possibility (and my guess) is that the items weren't really paid for but the buyers marked their own ebay as "payment sent." It shows in the seller's account as pending. (Scammers have been known to do this. They even sometimes send an authentic-looking notice that appears to come from Paypal saying payment was made and you'll get the money when you ship. If that happens, you'll lose the item and get no money.)
My suggestion is to close the non-payment dispute when you can. Since the buyers didn't pay (and there's no record of it), they can't leave feedback and if they do, you can get it removed.
Ebay considers you a new seller. For new sellers payments are held. Below is some information you should read. You can check your PP account. You will likely see that the buyers have actually paid, you just can't access the money just yet per the policies of Ebay.
If you print your shipping labels through Ebay, you can have that cost taken from the payments that are on hold.
You need to ship your items within your stated handling time. If you hold off on that, you not only lengthen the time that PP will hold the money, but you also will get defects for late shipments which will further harm the health of your selling account.
https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html
@albertabrightalberta wrote:Another possibility (and my guess) is that the items weren't really paid for but the buyers marked their own ebay as "payment sent." It shows in the seller's account as pending. (Scammers have been known to do this. They even sometimes send an authentic-looking notice that appears to come from Paypal saying payment was made and you'll get the money when you ship. If that happens, you'll lose the item and get no money.)
My suggestion is to close the non-payment dispute when you can. Since the buyers didn't pay (and there's no record of it), they can't leave feedback and if they do, you can get it removed.
It is actually highly likely the buyers have paid and all of this is due to the seller being considered a new seller so Ebay is having PP hold the funds.
Not everything is a "scam" and without all the details we can tend to make accusations that don't end up being accurate at all.
@myescape wrote:Any 1 email can only be attached to 1 paypal account at a time
Ebay accounts must have a unique email address. To set up a new account you can use the same name and address on the new account, but the email address must be different from your other account or accounts.
In PP, you can have one PP account that has multiple email addresses attached to it.
@Anonymous wrote:I thought it was because I had payments from PayPal going to my new PayPal address, but my eBay is created with my old Email, which I also have a PayPal connected to. Is it because I sent something out late? I don’t think I’ve sent anything out late? And I’ve used this eBay account since like... the early 2000’s?
You need to go to your Site Preferences and verify what email address you have set up in your Registered information.
Then check in your Site Preferences what email address you have set up to be for your PP account. These two addresses do not have to be the same.
Then check your listings. For any active listings you had when you changed your PP email account address, none of those active listings updated. You have to do that one by one.
And be careful if you relist or sell similar an older listing as you will want to make sure the email address is correct.
