Payment dispute instead of return

[goldenring.llc]

Buyer bought a projector ($76) and opened a dispute with their payment institution that the box it arrived in was dirty. No complains about the item itself but in any case, why open a case with the credit card company instead of just simply requesting a return through eBay.

I accepted the dispute, and the message says that eBay will " try and get the item returned to you". Am I at a loss here? Dispute outcome is probably going to take few weeks I'm guessing but has anyone ever got their item back or does the buyer get to keep the item and receive full refund?

[wastingtime101]

If the dispute was filed through PayPal then PayPal generally requires the buyer to return the item to get a refund.

If the dispute was filed direct through a credit card, it's hit or miss whether the CC will require a return.

[generalzods_gamingzone]

Buyers are getting wise to ebay seller protection loopholes.  Once they file a case with their institution ebay says it's out of their hands and can't do anything until the institution makes their decision.  The institution always sides with their customer.  Once this occurs ebay will deny any seller protection.  I had this happen to me 4 times since november.  The last instance the buyer switched my working item with their broken. I opened case and he opened case with his credit card.  I had all the proof and sent it in but ebay denied stating the decision was made in the buyers favor by his institution and we agree with it.

[mam98031]

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@generalzods_gamingzone wrote:

Buyers are getting wise to ebay seller protection loopholes.  Once they file a case with their institution ebay says it's out of their hands and can't do anything until the institution makes their decision.  The institution always sides with their customer.  Once this occurs ebay will deny any seller protection.  I had this happen to me 4 times since november.  The last instance the buyer switched my working item with their broken. I opened case and he opened case with his credit card.  I had all the proof and sent it in but ebay denied stating the decision was made in the buyers favor by his institution and we agree with it.

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That is not always correct.  If there really is a Seller Protection policy that covers what the case was for, the seller is still covered.

For example: If the buyer filed an INR directly with their CCC and the seller produced the tracking that showed the item was delivered to them.  If the CCC still ruled for the buyer, Ebay should protect the seller.  If they don't, then the seller just needs to appeal it as there is seller protection for this situation.

It isn't so cut and dry with INADs unfortunately which is why they are much harder to win.