PayPal will not refund your fees as of 11/01/19.

[brandslamfactoryoutlet]

From PayPal:

"Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on November 1, 2019.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the PayPal user agreement for more information on our return policies."

So every time a wishy-washy buyer wants to cancel, we lose the PayPal fees? Yeah, that's fair.

[movieman630]

we need to press ebay for restocking fees!

[elisheva333]

I just had a return today and 100% of the tax was refunded to me. eBay does not keep tax.

[bid*bandit]

never going to happen.. this whole return policy has been in place now for 10 years and people have allowed it to go on and noone has done a thing to ever fix it... ebay has gotten away with all sort of shady things.. this is just the next level they are going too and ... im sure people will still sell ... and there credit will be ruined when they suddenly have hundreds of dollars in return fees that they cant pay for.... smh

[bid*bandit]

yes they do.... you think im just hallucinating? I cant even issue a refund right now cauyse paypal says i have to pay that 8.31$ tax! I called ebay.. they said they will isse me a refund... ok... im waiting.. cause im not paying for it.. i could upload screenshots but whats the point.. you will eventually feel teh burn.. it will hit you too and you will be pised off .. ebay aint what it use to be.. the fees are just dumb and it is set up to loyally screw you over... youre lucky you dont get a reund.. when you do you will start to see that you have to pay all them fees paypal charges no matter what plus the label ebay makes you pay to have the buyer send your used up merchandise back that you sold themm.

[buyselljack2016]

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@movieman630 wrote:
They would have to lie to force the return. Most people don't have that kind of fiber. Most people are honest and will take it as a lesson.

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Agree.

Problem is that there are enough out there lacking is moral fiber.

Last one cost me $15.

[normzsales]

So a Buyer/Seller can attack your business by purchasing all your expensive merchandise and then requests a cancellation the next day! 

That's a lot of money lost!

and Paypal is smiling..

I bet you those buyer work for paypal!!!

[albany_sellers]

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@elisheva333 wrote:

How is this eBay's fault? eBay has nothing to do with PayPal keeping the original transaction fee. I sell on two other venues and their commission is 20%. eBay's selling fees are only 10%. PayPal is the real villain here. 

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eBay's responsibility in this is that they encourage buyer cancellations, allow problem buyers to run wild and bring on 75% of the problems that lead to orders having to be canceled by not policing the buyers, all while taking away our ability to recover the lost fees by removing the restocking fee option.

If eBay kept a better handle on these issues instead of just letting buyers do anything they want, any time they want, then nobody would be looking to them to make the wrongs right.

[elisheva333]

I agree there is a lot of elasticity by eBay in tolerating abusive buyers. The bulk of cancellations will not be those buyers though. I agree eBay should reinstate a restocking fee. That feature alone was a powerful tool to curb cancellations and returns. 

[dhbookds]

@Anonymous 

Since you are in MP, a question:  Can you NOT take paypal as a payment handler? I know everyone was in uproar when they weren't able to have them, but is the option there to NOT use them?  Considering the PP fee keeps, high end sellers might very well opt not to use them IF they had the choice and the return problem.  I doubt most big $$$ buyers keep that much IN paypal and normally would use a cc........

[coast_of_maine_antiques]

So the guy who requested a seller sale cancellation because he wanted to put it on a different credit card - and then never repurchased it cost me 3%? This is so wrong.  How is this an industry standard? Who else is doing this? PayPal you are unfriended and off my christmas card list. 

[elisheva333]

Most hated words for small sellers: "It's the cost of doing business." 

[Anonymous]

Good morning @dhbookds. When you're in MP eBay is the only payment processor you deal with. Buyers can use PayPal to pay but you will have no idea what payment method the buyer uses. If a buyer requests a cancellation or return you don't have to worry about PayPal holding back fees (that would be between eBay and PayPal).

You are not able to choose what payment methods are offered - the managed payments program makes those decisions and handles whatever the policies and contracts are behind the scenes. The only thing you have to worry about is managed payments fees and policies.

eBay does retain the 25 cent per listing fee on cancellations and returns. A buyer can order from 10 different listings - checkout with a single payment - and you have to pay $2.50 in per item fees plus the current 2.7% payment processing fee. If that same buyer requests a cancellation or return you get the 2.7% back when you refund, but not the $2.50. Basically, it affects sellers who sell items across multiple listings (like me) more than it does sellers who sell items from a single listing to a single buyer.

I have a second account that still uses PayPal so that account is subject to PayPal keeping all fees even when orders are cancelled within 5 minutes.

[dhbookds]

@Anonymous 

Thanks so much.........that does make sense to be now......  I knew about the 25c mess.....and I can't help but think that is going to drive some sellers/products away.....alot to absorb on a 99c item...

[Anonymous]

I'm hoping against the odds that as more people join managed payments there will be a big uproar about the 25 cent per listing fee and eBay will change it to a per transaction fee.

The sellers who use PayPal micropayments will be hit hard by the MP fee structure.

There's someone on this board (sorry can't remember the ID) whose listings I viewed - they sell ornaments punched out of tin cans and they have low price points and probably sell a lot of multiples. Variations can only help so much. When people buy across listings the fees will go up pretty quick. That seller will need to increase their prices, however I'm also hoping sellers like that will speak out loud to eBay - here on this board, with calls to the payments team and on social media. We need sellers who are impacted the most to push for change here.

[top5mobile]

eBay should negotiate with PayPal on this for eBay sellers. In the end of the day we're going to have many angry sellers and buyers. Shame on you, eBay.

I have plenty of buyers who are canceling transactions within 1 hour because they're changing mind. Starting today, I will partially refund them the amount buyer paid - PayPal Fees - eBay fees = angry customer + I am not happy about it as well.

You can't partially refund buyer via eBay platform if you're not on a managed payments program. eBay doesn't accept anyone at this moment to their program. So, you're on your own. 

In the case if you're partially refunding money to a buyer, there is no guarantee from eBay they will refund your final value fees. You have to call and ask. The answer every day is different, no guarantee for a refund.

I've called to a concierge customer service, they're saying "Paypal is a different company, we have nothing to do with PayPal". Never mind PayPal is getting payments because of eBay gave them sellers and sellers don't have any other choice at this moment.  What a joke! Very very sad situation.