eBay

brandslamfactoryoutlet · ‎10-22-2019

From PayPal:

"Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on November 1, 2019.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the PayPal user agreement for more information on our return policies."

So every time a wishy-washy buyer wants to cancel, we lose the PayPal fees? Yeah, that's fair.

buyselljack2016 · ‎10-22-2019

From another thread, I thought it started on Oct 11th.

jewelbiz · ‎10-22-2019

Recently had return reason, “changed mind!”

So that will cost me. I won’t be happy about that!

It already shows in my return rate metric percentage..

buyselljack2016 · ‎10-22-2019

@jewelbiz wrote:
Recently had return reason, “changed mind!”

So that will cost me. I won’t be happy about that!
It already shows in my return rate metric percentage..

Yup, but the more common loss of the PP fees for me will be when eBay shows the buyer another item that did not show up in their initial right after they pay just in case they need another. Buyer sees it is $1 cheaper, and immediately requests to cancel.

And the oops, did not read. Bought the right when they needed the left:(

cmmjmv54 · ‎10-22-2019

I just saw this from Paypal myself and called them to confirm that I was reading the message they sent correctly and yes, they did confirm that when a buyer decides to return a product for whatever reason that they, Paypal, will keep "ALL" the fees of the original transaction when a refund is processed. So what does that mean exactly. Well, for those of us that decided to go along with Ebay requiring Top Rated Ebay Sellers to offer a 30 day Free Return Policy so that we could continue to receive the 10% seller fees discount that the reasoning may no longer hold water. After looking at my transactions on products that I received a $1 discount from Ebay I was paying around $4 in Paypal fees. If Paypal decides that they are going to keep the $4 when a return is processed, we as sellers will definitely need to reconsider whether to keep offering those same type of return benefits. Now we will lose even more money than the original shipping fees, the .30 Paypal fee, and the return shipping fees. The Ebay savings to offer free returns may not justify the means anymore. Also, not sure anyone else pick up on this one either but staring in Nov. Paypal will no longer separate the Sales Tax portion of the item sales in two separate transactions as they have been doing with Ebay. They will in Nov. start to put the Sale of the item and the Sales Tax all on the "Sellers" transaction, charge you a seller fee on the "Whole Amount", then separate out the sales tax and give that to Ebay so that Ebay can distribute the tax where it needs to go. Why does this matter? It may not matter a whole lot to many, however, I just thought it was kind of silly to change how it was being done currently until I figured out that Paypal will now be profiting 3% or more on "Sales taxes" which could mean a lot more profit with as many as transactions as they process. Anyway, sellers are just getting more and more squeezed and with people already leaving for newer platforms I just wonder how long it will take before a lot of us that have decided to stay say enough is enough. Very frustrating. I Almost feel like i am sometimes put in the middle of 2 feuding parents ever since Ebay and Paypal decided to go their owns ways.

pink.fish.rule · ‎10-22-2019

Yep. It's already happening.

dakota_67 · ‎10-22-2019

Ebay and pay pal love returns. Pay pal is payed at least 3 times when it's all over. Once when you receive payment. Once when Ebay issues a return label and once when you are forced to refund the buyer. It's a total rip off for sellers but management and stock holders love it. Keep screwing over the sellers and see how much longer this will last. One more thing. Management would you please stop making seller updates or changes to the policy and leave well enough alone. You have it so messed up now that sellers waste hours trying to figure out the simplest things.

albany_sellers · ‎10-22-2019

@brandslamfactoryoutlet wrote:
From PayPal:
"Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on November 1, 2019.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the PayPal user agreement for more information on our return policies."

So every time a wishy-washy buyer wants to cancel, we lose the PayPal fees? Yeah, that's fair.

if a buyer contacts me telling me the address is wrong, it's now filed under the "not my problem" category. I will ship anyhow and if they don't get it, tough luck, I am done being the responsible adult for others, let them cry to eBay about it instead.

I had a guy buy a car stereo from me today and 2 minutes later ask me to change the address, it went to the address on file 200 miles away, if he wants it then i guess he can drive 200 miles or talk to Fedex and try to get it forwarded.

Might seem petty over 2.9% but I don't care, its the principle now and the hope is that enough people contact PayPal and complain or that enough buyers cry to eBay about it until eBay gives us back our restocking fee to account for the losses from PayPal. I'm not playing their stupid game where they encourage buyers to ask to cancel and then give us no way to recover the money we lose to PayPal.

parkersparrow · ‎10-22-2019

This has already started as of 10/11. I had a nice $80 return that got delivered back to me on the 12th. Didn't get any of my paypal fees back. 😞

jojitsusensei · ‎10-22-2019

I've already said enough is enough. I haven't bought or sold anything on eBay since June 1st. When I first got hit with sales tax.

Now PayPal wants to hold back refunding fees. I'm done with both.

gwzcomps · ‎10-22-2019

Yeah they can't make up their minds. We need to keep calling them and flooding them with complaints. That policy is ridiculous. Other payment processors have lower fees, and offer payment processing fee refunds up to 30 days. If PayPal doesn't want to refund the fees then they need to lower their rates. Otherwise make a policy where we only have a certain window to refund and get fees back.

Anonymous · ‎10-23-2019

@cmmjmv54 wrote:
Well, for those of us that .... offer a 30 day Free Return Policy.... After looking at my transactions on products that I received a $1 discount from Ebay I was paying around $4 in Paypal fees. If Paypal decides that they are going to keep the $4 when a return is processed, we as sellers will definitely need to reconsider whether to keep offering those same type of return benefits. Now we will lose even more money than the original shipping fees, the .30 Paypal fee, and the return shipping fees. The Ebay savings to offer free returns may not justify the means anymore.

I'm in the same boat as you, debating whether or not to keep offering free returns. Fees are going up across the board and in January we'll see the annual postage increase. My products are really pushing their limits price-wise and I will have to re-evaluate if it makes sense to keep my current business model, or keep selling them online at all. It may be time to switch to different products entirely.

My account in managed payments gets hit with the 25 cent per listing fee. I get a lot of multi-item purchases across listings so the increase is not insignificant. My account with PayPal now gets hit with the loss of fees on returned items and cancelled orders.

I'm going to tough it out this holiday season and see how I come out the other side. After that I'll evaluate the financials and take into account the shipping increases and make the hard decisions.