03-16-2018 09:36 AM
I'm shocked that nobody has brought this over here.....
https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full
No more seller protection against unauthroized use. If a person pays with a stolen card, you the seller will lose the money.
03-16-2018 11:37 AM - edited 03-16-2018 11:38 AM
@percgrabbe-0wrote:Maybe a lot of buyer are calling and saying their millenial kids used the PAYPAL to buy something LOL
I have a Chargeback case in PP right now from a Dec purchase from last year ... Buyer told PP it was an unauthorized purchase on their account ... BUT WAIT, I actually had messages back and forth with the Buyer AFTER the sale, on record in eBay and sent to PP via their reporting system. So the $$ was put on hold for 30 days at the start while they disputed the claim with the Buyer's credit card company ... and then, they advised it may take another 85 days before a final decison is made and the $$ is freed up.
Some of these sitautions are simply dishonest people abusing the system in their attempt to get something free, pure and simple. And whether its something like you said or truly a hacked account they simply say "unauthorized" use ...
03-16-2018 11:58 AM
the only defense available to sellers is the setting to block buyers without a PayPal account. But that’s obviously not going to work because buyers with PayPal accounts still make guest payments.
03-16-2018 12:08 PM - edited 03-16-2018 12:10 PM
Ummm, I think though, it isn't talking about buyer/card user protection. It is talking about SELLER protection - paypal screening the card only IF the buyer logs into paypal and makes their payment.
03-16-2018 01:15 PM
@labs118wrote:
@jason_incognitowrote:I'm shocked that nobody has brought this over here.....
https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full
No more seller protection against unauthroized use. If a person pays with a stolen card, you the seller will lose the money.
It was on March 6th , but it could have been buried on the 2nd page and you didn't see it
https://community.ebay.com/t5/Selling/Paypal-UA-updates-just-hit-my-inbox/m-p/28207207#M1163441
I pointed it out in post #7 there, but there wasn't a lot of agreement (and a lot of confusion) about what exactly it meant.
03-16-2018 02:05 PM
It is talking about SELLER protection -...
Indeed. As it stands now if you show proof of shipping (not delivery, and it can be a paper document) to the address provided by PayPal, the seller is covered for "unauthorized use" claims.
So that policy is going by the wayside in favor of the updated version. As someone said up thread, there is no way to know how a buyer paid, and there are no payment selections to avoid the use of a stolen card or a buyer who lies.
03-16-2018 02:11 PM
+1, yes exactly. Open season for major fraud.
Question for ebay - Will sellers have the ability to refuse to ship any order that does not qualify for seller protection?
03-16-2018 02:15 PM
@ittybitnot I am sure that a lot of this is PayPal pushing back on eBay's decision to go to a new Payment Processor and they, PayPal, want to avoid as much lost $$ in protecting Sellers between now and when the full blown change occurs, I haven't re-read it but wasn't it specific to purchases on eBay? ... truth is often stranger than fiction.
03-16-2018 05:16 PM
Right now I'm in the process of losing over $1,000 on Paypal due to an unauthorized transaction. The case is currently under review but I doubt this will come out in my favor and I will be out both the product and the money. This is due to a package redirect scam which I was unaware of (I have another thread posted).
I think the ultimate problem here is chargebacks from credit cards and how to prevent them. So maybe Paypal is giving us trouble today but even if it's another payment provider they are just gonna pass the chargebacks onto us. Maybe credit cards are no longer a safe payment to use for the small seller on high dollar transactions.
I wish we could go back to the day where we could not accept credit card payments through paypal and only accept payments from their balance (which had a lower fee too).
03-16-2018 05:27 PM
Paypal has to coordinate their policies with that of *the credit card companies* they honor. That being said; I do not believe Paypal is making those changes to hurt or discourage users/sellers(of eBay or elsewhere), but in fact credit card companies are coming down with new and tighter restrictions that Paypal has to following order to keep their business up to code...as an observation.
03-16-2018 05:28 PM
Oh now I see--unauthorized use/stolen card. So how does PP verify unauthorized use. In the past they check that out and dismiss them when they are fraudulent. Or, are they getting fed up with the number of these stolen unauthorized charges they have to deal with? OK now I am a bit confused.
03-16-2018 05:38 PM
Paypal works directly with the CC they accept..therefore information about credit card abuse and overcharge is much like what the end user experiences when their CC id declined upon use .
03-16-2018 05:38 PM - edited 03-16-2018 05:39 PM
@powertellwrote:Right now I'm in the process of losing over $1,000 on Paypal due to an unauthorized transaction. The case is currently under review but I doubt this will come out in my favor and I will be out both the product and the money. This is due to a package redirect scam which I was unaware of (I have another thread posted).
I think the ultimate problem here is chargebacks from credit cards and how to prevent them. So maybe Paypal is giving us trouble today but even if it's another payment provider they are just gonna pass the chargebacks onto us. Maybe credit cards are no longer a safe payment to use for the small seller on high dollar transactions.
I wish we could go back to the day where we could not accept credit card payments through paypal and only accept payments from their balance (which had a lower fee too).
I agree that Sellers should be able to determine what type payments they will accept. For general purchases in a certain $$ range I am sure CC backed payments are a small risk but more valuable items or higher purchase amounts are subject to fraudulant CC Chargebacks. The chargeback I am dealing with is a small amount but the fact is that process tied the $$ up for a long time ... and if suddenly I had 20 of them then we're talking about a lot more money. Maybe this is the tin foil hat talking but I still think some of the PP changes are in response to eBay's continued separation with them and they are now committed to cutting their losses too on fraudulant chargebacks and not protecting Sellers like they used to ... they could of course make policy that chargebacks are NOT accepted when the credit card is used to finance a purchase through a PayPal account ... that would be putting the responsibility back on the Buyer to police their own account opposed to making PP and Sellers responsible for the Buyer's either faudulant activity or lack of security with their own finances.
03-16-2018 05:39 PM
03-16-2018 05:43 PM
You avoid chargebacks by promptly responding to customers with a refund. Many of them happen due to the fight over the refund. I read that the Adyen system has great chargeback prevention built into it's system. So that should help in the future. If there was zero protection from buyers everyone would be loosing tons of cash.
03-16-2018 05:47 PM
Chargebacks (fraudulent) have been an ever growing prolem with Ecommerce in general. The risks are much greater selling an item online than in person. Tons of private comanies have risen up to help sellers with this.