PayPal and returns

[gegeomc.9d1ixjpvb]

I would greatly appreciate any help.

I've tried finding this information and can't. 

Does anybody know what PayPal does in PRACTICE concerning so-called SNAD returns?  I've read their policies but I would like to know if they are like eBay in not doing any investigation whatsoever including requesting photographs and/or video, etc from the buyer?    

Or does PayPal actually do an investigation - a real one?  I'm seriously considering going to Bonanza and they defer to PayPal.  I would greatly appreciate anyone's help.  

[robbr_6713]

PayPal off inside but the buyer quicker than eBay does.

The only real difference with PayPal is the buyers are usually required to pay return shipping.

[robbr_6713]

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@gegeomc.9d1ixjpvb wrote:

But the problem is those crooks and weasels are taken as right nearly 100% of the time.  And they seriously harm your feedback, your rating and take money and products from you.  I really feel there is a middle ground that eBay needs to reach.  

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You do realize that credit cards give a much more liberal return policy in some cases up to one year and the Stellar gets charged a chargeback fee on top of the reversal of payment right? Also it is much easier for the buyer to win a credit card chargeback without having to return the item.

I recently got into it with a seller on his own private site because he had sent me an item that was broken. He refused to allow a return. I filed a chargeback with my credit card I had my money back within 7 days, and when I ask the credit card company what I should do with the item they told me it was up to the seller to send me a prepaid label to ship it back if he refused to do that throw it away.

I've also been on the receiving end of a credit card chargeback and I ended up paying a $20 fee for the chargeback on top of the loss of the payment.

The only way you're going to get a middle ground is to hire arbitrator's each and every time there is an issue. Now if eBay hired arbitrator should deal with return cases how much higher do you think you're selling fees would be?

[ted_200]

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@gegeomc.9d1ixjpvb wrote:

I would greatly appreciate any help.

I've tried finding this information and can't. 

Does anybody know what PayPal does in PRACTICE concerning so-called SNAD returns?  I've read their policies but I would like to know if they are like eBay in not doing any investigation whatsoever including requesting photographs and/or video, etc from the buyer?    

Or does PayPal actually do an investigation - a real one?  I'm seriously considering going to Bonanza and they defer to PayPal.  I would greatly appreciate anyone's help.  

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It's been a while since I dealt with them on one.

Interesting story from a seller freind of mine though... 

Seller got SNAD for a software disc, code had been written on it in marker, this was disclosed in the listing, the code was partially covered in the listing photos.  Buyer filed MBG at eBay claiming he was a collector, and the marker on the disc rendered it useless to him.  Seller fought it, and actually won the MBG case.

Buyer then filed at PayPal, and changed their story saying the disc was scratched and would not work.  PayPal ruled for the buyer, claimed they could not see what happened at eBay (seller provided all the documentation to them).  Buyer then returned a totally different disc, not the one he'd been sold. 

Seller called PayPal to appeal/complain several times, they insisted "nothing we can do".  Seller then called to close the PayPal account, at which point he got the ol' "courtesy refund".  But he won't use PayPal any more, so he's now joined the growing ranks of "ex-eBay seller".

So, in this case, PayPal turned out to be WORSE than eBay.

[gegeomc.9d1ixjpvb]

There are ways to at least attempt to reach that middle ground.  

1.  Require the buyer to reach out to the seller to try to work it out before a case is open.  Give it 3-5 days.

2.  If eBay doesn't do that, then when a buyer opens a case against the seller, require the buyer to respond to the seller.  There are a whole bunch of sellers very willing to work the buyer to reach a resolution.  Right now, the buyer doesn't even have to communicate with the seller.   eBay gives the parties about a week before they step in.  Require the buyer to communicate with the seller if the seller contacts them.

3.  Change eBay's own 30 day return policy to 3 days and require photographs and/or video.  Another successful company does this.  The buyer needs to take responsibility somehow to try to prove their case.  

4.  A seller's refund policy should matter.  Outside of offering no returns, if a seller has a policy of at least 7 days (which is plenty of time for most products) then that policy should be adhered to. Now, in disputes, refund policies are irrelevant.

Nothing is perfect.  But other companies have found ways to at least force some responsibility onto the buyer.  IMO, eBay should, too.

[grannywith6]

OP, I have sold on eBay for 10 years. I had some very good years and see a huge decline in the last year. Even with the decline I have sold approx $1000 a month...I uploaded all my eBay listings to Bonanza last September...As of today - I have had two sales on Bonanza TOTAL...Even with not adding new listings on eBay I sell 1-2 a day (I am retiring this summer and phasing out)....Moral of the story, in my determination, Bonanza is NOT a replacement for eBay. As for the issue discussed here on the cost of returns, over the 10 years, I have ALWAYS figured enough cushion into my PayPal account to deal with returns and losses. I have filed Federal Income Taxes on my eBay earnings as it is the law.....They allow you to deduct for losses when you file each year. Moral of this is keep a cushion in your account, I never take out/extract/spend below a set amount so that I can deal with anything that comes up with buyers!