@a_c_green wrote:
@tomuchstuff5 wrote:
I read thru it. It did say some things would be answered later? If I understood that correctly. I will pull it up again and check later to see if issues were addressed. It seemed like a standard PR event.
...and that's their standard way of closing out the hour: they lock the thread against further posts, and then add a few replies to catch up, but there's no long-term followup that's posted there.
@sarahbru: Would you please read through the contents of this thread here, and see if you could offer some more substantive replies to questions that never got addressed on Tuesday? In particular, there was a posting from tenbigdogs (here) that went completely unacknowledged, with later replies focusing instead on a discussion about shoes, and people posting photos of each other. That's not really what we were expecting in a purported "eBay Executive Chat."
In short, we could all benefit from actual dialogue with you. It doesn't have to be 24/7; obviously we all have other things to do as well. But as an example of how not to interact with your customers, look at Bob Kupbens: he (or someone writing for him) will pop up someplace, excrete a press release and then disappear again, sometimes for months on end, leaving behind a trail of unanswered comments and questions. That's not how you gauge the interests and concerns of your marketplace. You can do better than that, and it would be enormously encouraging to others here to see you try. Thank you!
Hi @a_c_green: Thanks for raising this issue. I had the Community team open the Exec chat thread back up so that I could respond directly to @tenbigdogs. That member's question was related to returns - and the concern that eBay might be mandating returns policies that are not possible for smaller sellers. I'm copying my answer, below: We understand that not everyone can provide 60 day free returns - it simply won't work for everyone's economics, and that for some inventory it isn't expected by buyers. In recognition of that, the option to provide 60d free returns is not a mandate. We understand that for some merchandise, you might not want to provide returns at all (closeout items). What we hope to provide is a finite set of returns options -- both to simplify for buyers when they're shopping, and to simplify for sellers when understanding what is competitive for their items. Many ecommerce buyers do expect to find inventory that provides free returns - and for that, we will provide a filter they can use to identify listings that provide that level of return service.
Additional comment: The buyer filter is optional -- not defaulted into in Search.
I hope that answer helps clarify. Thanks! Sarah
@a_c_green wrote:
@tomuchstuff5 wrote:
I read thru it. It did say some things would be answered later? If I understood that correctly. I will pull it up again and check later to see if issues were addressed. It seemed like a standard PR event.
...and that's their standard way of closing out the hour: they lock the thread against further posts, and then add a few replies to catch up, but there's no long-term followup that's posted there.
@sarahbru: Would you please read through the contents of this thread here, and see if you could offer some more substantive replies to questions that never got addressed on Tuesday? In particular, there was a posting from tenbigdogs (here) that went completely unacknowledged, with later replies focusing instead on a discussion about shoes, and people posting photos of each other. That's not really what we were expecting in a purported "eBay Executive Chat."
In short, we could all benefit from actual dialogue with you. It doesn't have to be 24/7; obviously we all have other things to do as well. But as an example of how not to interact with your customers, look at Bob Kupbens: he (or someone writing for him) will pop up someplace, excrete a press release and then disappear again, sometimes for months on end, leaving behind a trail of unanswered comments and questions. That's not how you gauge the interests and concerns of your marketplace. You can do better than that, and it would be enormously encouraging to others here to see you try. Thank you!
Hi @a_c_green: Yup - agree that we want to increase the dialogue -- which is why we're trying the exec chat. If you have suggestions as to ways we can make it more productive and beneficial - I'm all ears. That doesn't mean I'll agree with everything you suggest - but I will absolutely consider it and look to integrate your suggestions where I can. Thanks in advance for that. Sarah
@a_c_green wrote:
sarahbru wrote:
Hi @buyselljack2016: Could you help me understand what you mean by "Peggy" as I don't understand the reference. And my apologies if my responses to questions sounded like they were simply "what folks wanted to hear" - what I try to do is answer directly and authentically to questions to the best of my ability -- and will double down on that effort going forward. Thanks. SarahHello @sarahbru! I can field that one.
"Peggy" is a fictional TV ad character representing the worst, most unhelpful outsourced Customer Service representative you can imagine. (I should clarify that these ads are played for laughs...) As a Wikipedia article describes it (here), "Peggy is a character used in ads for the Discover Card. In the ads, Peggy is a bearded man with an Eastern European accent and a moth-eaten sweater. Peggy answers the phone for "USA Prime Credit," for whom he gives evasive or unhelpful customer service."
Here's a link to the hysterical Peggy commercials on Youtube (they will play in sequence); Enjoy...
https://www.youtube.com/watch?v=F8L2cI8brzQ
Hi @a_c_green: Thanks for clarifying for me. I am a big fan of the musical "Hamilton" and I was trying to understand whether the member was making the cultural comparison to the character Peggy in that musical but clearly not. I was being compared to a unhelpful bearded man. How discouraging. But again, thanks for the clarification. Sarah
