mam98031 • Volunteer Community Member • Buyer/Seller since 1999
It is usually something simple. Did you forget to put in the weight or something? The calculator is missing some important info. We all do it from time to time.
@brightlightbookseller wrote:We just had this happen on an order the other day. I received a message from the customer that it wouldn't let them check out without an invoice, so I sent them an invoice (it was within less than a day after they placed the order), but the invoice page gave me an error like it hadn't sent. A few minutes later, they had paid, but for the item price without shipping. In this case, we ate the loss because it wasn't that much, but I'm a little worried it'll happen again with something more significant.
Your problem is likely for a different reason that the OP's. If your buyer's ship to address was not a place you had shipping set up for, then it does require an invoice from you for the buyer to pay.
The OP's issue is they likely did not have the information in the shipping calculator correctly.
Thanks everybody for the replies. We don't list using Sell Similar because there is a good chance of missing something that we would need to change, especially now with the condensed listing format.
This is the original listing that we had to cancel:
https://www.ebay.com/itm/175720908431
And here it is relisted again, off of the same original:
https://www.ebay.com/itm/175728299605
And the settings are shown in the attached screenshot.
The mercury glass ornament was listed the same day, and it did sell correctly with UPS calculated, but it sold on 5/13, the stand sold on 5/12. Both were on sale, however the stand sold as a Best Offer, the mercury ornament was a direct purchase.
We have had a handful of orders that we couldn't send invoices lately, and the plant stand was definitely one of those. Send invoice would just get a generic red error page. Happened mostly last week, at the same time there was something else not working correctly that we can't exactly recall but had said that the invoices not working were probably part of a larger issue with Ebay.
Thanks everybody for the replies. We don't list using Sell Similar because there is a good chance of missing something that we would need to change, especially now with the condensed listing format.
This is the original listing that we had to cancel:
https://www.ebay.com/itm/175720908431
And here it is relisted again, off of the same original:
https://www.ebay.com/itm/175728299605
And the settings are shown in the attached screenshot.
The mercury glass ornament was listed the same day, and it did sell correctly with UPS calculated, but it sold on 5/13, the stand sold on 5/12. Both were on sale, however the stand sold as a Best Offer, the mercury ornament was a direct purchase.
We have had a handful of orders that we couldn't send invoices lately, and the plant stand was definitely one of those. Send invoice would just get a generic red error page. Happened mostly last week, at the same time there was something else not working correctly that we can't exactly recall but had said that the invoices not working were probably part of a larger issue with Ebay.
My guess is it was an issue with eBay. I took a look at your original listing as well as the relist and both show shipping costs. Did you touch base with your buyer to see if they had actually received an invoice from eBay when the sale was consummated?
Original Listing
Relisting
