eBay

poppyswag · ‎08-27-2018

Want to ship the glass parts separately from the cast iron parts of a chandelier. How will I be able to get 2 tracking numbers to ship the item? I think I did this a long time ago but can't remember.

brian@ebay · ‎08-28-2018

@helloandgoodmorning wrote:

@monster-deals wrote:

Within the listing & checkout intructions I include wording that states: "This item needs to ship in 2 boxes. You will be required to pay for a second box that is X" x X" x X" and weighs XXlbs. You will be invoiced for this after you have committed to the sale. Do not pay the automatic ebay invoice but wait for us to send one. If you do not wait you will only get the half of your order until the full shipping costs are paid"

Some of the time buyers are smart, some of the time they are not...but it's that way with everything on ebay.

brian@ebay, this goes against eBay policy, correct?

Hi @helloandgoodmorning, it is against policy to invoice a buyer for more than what is advertised in the shipping cost and item cost fields of the listing. Stating that there will be additional charges in the listing description is not valid or enforceable by eBay and we do not expect buyers to honor such statements.

Brian,
Community Team

monster-deals · ‎08-28-2018

There no additional charges only what is required to ship the item and what the buyer agreed to pay.

If this is not how ebay wants it done then ebay needs to get a work around for the inability to to add additional boxes to a single listing since there is no way to know where an item is going before a sale. We can weigh and size the boxes though.

...and do it about 20 years ago.

Or is there a preferred ebay method for the common connundrum of multiple shipping boxes in one listing?

Anonymous · ‎08-28-2018

You are stating in the listing description that there will be an additional shipping charge applied after the buyer commits to the purchase. This charge is not part of the item or shipping cost field.

eBay does need to update the system to allow for multi-package shipping options, but there are at least 2 work arounds posted upthread that do conform to policy.

monster-deals · ‎08-28-2018

@Anonymous wrote:
You are stating in the listing description that there will be an additional shipping charge applied after the buyer commits to the purchase. This charge is not part of the item or shipping cost field.

Shipping is based on the buyers zipcode, size and weight that the ebay calculated shipping cannot compute.

If the shipping calculator cannot accurately calculate shipping what is it there for?

Anonymous · ‎08-28-2018

Do you really need that question answered? The solution to your problem has already been posted within this thread. You can accept the help or not.

monster-deals · ‎08-28-2018

@Anonymous wrote:
Do you really need that question answered? The solution to your problem has already been posted within this thread. You can accept the help or not.

I haven't needed help.