09-09-2018 12:08 PM
I sell a Starbucks card for $10. They cost me nothing. I used to charge $1 for shipping and just mail it First Class Mail in an envelope, no tracking. If someone claims they didn't receive it, i'll refund them. I'd be out a stamp and a envelope.
I sold 17 of them without any problem ... until today. Buyer claimed he didn't receive it. I don't believe that for one second but a full refund was given.
No more $1 shipping. Shipping is $4 via USPS First Class Mail with tracking.
09-09-2018 12:14 PM
You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?
It's your choice but.
If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.
No expensive tracking. No worries about whether the customer is right or wrong.
Just refund from the Cookie Jar and move on.
(Block the customer if you think it appropriate.)
09-09-2018 12:32 PM
You're right. That's another way of looking at it. I will re-consider. Thanks!
09-09-2018 12:33 PM
Mail articles even with tracking on occasion do get misdelivered, manny buyers look at total price, with a $4 shipping cost they may not sell as quickly, & some buyers may consider $4 shipping as inflated & not want to buy from you on general principle.
09-09-2018 12:41 PM
Welcome to the club! Had the same exact issue- claimed didn't receive. Now will always ship $3.50 to get tracking.
09-09-2018 12:42 PM
How do I get on this bandwagon of obtaining gift cards pre-loaded for free to resell? LOL.
09-09-2018 12:54 PM
Where I work there are always piles of them.
I don't know if we get a great deal on Starbucks cards, but they're almost always Starbucks and I don't drink coffee. I take some to use as gifts and tips sometimes.
09-09-2018 12:59 PM
@reallynicestamps wrote:You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?
It's your choice but.
If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.
No expensive tracking. No worries about whether the customer is right or wrong.
Just refund from the Cookie Jar and move on.
(Block the customer if you think it appropriate.)
You are still out the money....the exact opposite of "insurance"
09-09-2018 01:05 PM
09-09-2018 01:08 PM
09-09-2018 01:09 PM
@robot-hands wrote:
@reallynicestamps wrote:You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?
It's your choice but.
If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.
No expensive tracking. No worries about whether the customer is right or wrong.
Just refund from the Cookie Jar and move on.
(Block the customer if you think it appropriate.)
You are still out the money....the exact opposite of "insurance"
With the "usual" insurance you pay premiums hoping you'll never have to use it. Same thing really.
09-09-2018 02:19 PM
You are still out the money....the exact opposite of "insurance"
How do you think insurance companies make money? They take in more from 1000s of customers than they pay out to any one customer.
The seller who is self-insuring through Cookie Jar Insurance is not losing money.
Not over all 17 cards.
Cost of card=$0.00
Cost of listing fees= $0.00 to $0.35
Cost of selling & shipping fees= $1.60 (I'm guessing, depends on sale price and cost of stamp and envelope)
So each sales costs about $2.00
Each sale grosses up to $10
If sales net (after costs) on average $8.00, then the seller netted $136.
The loss of one payment is lower.
You have to look at the month end totals, not the total for each sale, if you are in business.
When we had our shop, DH used to get upset when he didn't make a good sale all day.
He didn't notice that the rest of the staff were making dozens of small sales at the same time.
I set up our daybook so he could see that we were in fact covering our costs and were profitable even without his high end sales .(He dealt with the big spenders and senior collectors. We sold supplies,packets, cheap items--- and lots of them.)
And I set it up so that each day's takings were totalled at the end of the week and each week's at the end of the month.
He was much happier then.
TL-DR -- What you lose on the coconuts, you gain on the merrygoround.
09-09-2018 02:24 PM
@robot-hands wrote:
You are still out the money....the exact opposite of "insurance"
Actually, that is exactly how self-insurance does work.
self-insurance
(noun)
insurance of oneself or one's interests by maintaining a fund to cover possible losses rather than by purchasing an insurance policy.
09-09-2018 05:40 PM - edited 09-09-2018 05:45 PM
DP
09-09-2018 05:43 PM - edited 09-09-2018 05:45 PM
@robot-hands wrote:
@luckythewinner wrote:
@robot-hands wrote:
You are still out the money....the exact opposite of "insurance"Actually, that is exactly how self-insurance does work.
self-insurance
(noun)
insurance of oneself or one's interests by maintaining a fund to cover possible losses rather than by purchasing an insurance policy.
...actually.
Your not covering anything, you didn't insure anything and you are still out the money.
...your own money. Pointless.
@myjunqueyourtreasure wrote:
With the "usual" insurance you pay premiums hoping you'll never have to use it. Same thing really.
Except here on ebay you don't have to pay for your own insurance. You can get the buyer to pay for it.
There is no better "insurance"