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One bad apple...

I sell a Starbucks card for $10.  They cost me nothing. I used to charge $1 for shipping and just mail it First Class Mail in an envelope, no tracking.  If someone claims they didn't receive it, i'll refund them. I'd be out a stamp and a envelope.

 

I sold 17 of them without any problem ... until today. Buyer claimed he didn't receive it.  I don't believe that for one second but a full refund was given.  

 

No more $1 shipping.  Shipping is $4 via USPS First Class Mail with tracking.   

M*A*S*H theme - Johnny Mandel
Message 1 of 26
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25 REPLIES 25

Re: One bad apple...

You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?

It's your choice but.

If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.

No expensive tracking. No worries about whether the customer is right or wrong.

Just refund from the Cookie Jar and move on.

(Block the customer if you think it appropriate.)

Message 2 of 26
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Re: One bad apple...

You're right.  That's another way of looking at it. I will re-consider. Thanks!

M*A*S*H theme - Johnny Mandel
Message 3 of 26
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Re: One bad apple...

Mail articles even with tracking on occasion do get misdelivered, manny buyers look at total price, with a $4 shipping cost they may not sell as quickly, & some buyers may consider $4 shipping as inflated & not want to buy from you on general principle.

Message 4 of 26
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Re: One bad apple...

Welcome to the club! Had the same exact issue- claimed didn't receive. Now will always ship $3.50 to get tracking.

Message 5 of 26
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Re: One bad apple...

How do I get on this bandwagon of obtaining gift cards pre-loaded for free to resell? LOL.

Message 6 of 26
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Re: One bad apple...

Where I work there are always piles of them. 

 

I don't know if we get a great deal on Starbucks cards, but they're almost always Starbucks and I don't drink coffee. I take some to use as gifts and tips sometimes.



"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE
Message 7 of 26
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Re: One bad apple...


@reallynicestamps wrote:

You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?

It's your choice but.

If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.

No expensive tracking. No worries about whether the customer is right or wrong.

Just refund from the Cookie Jar and move on.

(Block the customer if you think it appropriate.)


 

 

You are still out the money....the exact opposite of "insurance"

Message 8 of 26
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Re: One bad apple...

I add tracking at my cost to any sort of iffy selling on small items. Hurricanes, holidays, and other natural delays, create iffy circumstances just as much as a buyer w odd feedback.
Message 9 of 26
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Re: One bad apple...

They're not preloaded. They're unused with a zero balance BUT the OP lives in Hawaii and a lot of people collect different SB cards.
Reality is the leading cause of stress.
Message 10 of 26
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Re: One bad apple...


@robot-hands wrote:

@reallynicestamps wrote:

You grossed $170 on these cards but are now going to raise their cost (and reduce your sales, in all likelihood) because you lost one?

It's your choice but.

If you use Cookie Jar Insurance, you put a few virtual pennies (or a dime) from each sale into a virtual Cookie jar, to cover the cost of the occasional problem.

No expensive tracking. No worries about whether the customer is right or wrong.

Just refund from the Cookie Jar and move on.

(Block the customer if you think it appropriate.)


 

 

You are still out the money....the exact opposite of "insurance"


 With the "usual" insurance you pay premiums hoping you'll never have to use it. Same thing really.

Reality is the leading cause of stress.
Message 11 of 26
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Re: One bad apple...

@robot-hands

You are still out the money....the exact opposite of "insurance"

 

How do you think insurance companies make money?  They take in more from 1000s of customers than they pay out to any one customer.

 The seller who is self-insuring through Cookie Jar Insurance is not losing money.

Not over all 17 cards.

Cost of card=$0.00

Cost of listing fees= $0.00 to $0.35

Cost of selling & shipping fees= $1.60 (I'm guessing, depends on sale price and cost of stamp and envelope)

So each sales costs about $2.00

Each sale grosses up to $10

If  sales net (after costs) on average $8.00, then the seller netted $136.

The loss of one payment is lower.

 

You have to look at the month end totals, not the total for each sale, if you are in business.

When we had our shop, DH used to get upset when he didn't make a good sale all day.

He didn't notice that the rest of the staff were making dozens of small sales at the same time.

I set up our daybook so he could see that we were in fact covering our costs and were profitable even without his high end sales .(He dealt with the big spenders and senior collectors. We sold supplies,packets, cheap items--- and lots of them.)

 

And I set it up so that each day's takings were totalled at the end of the week and each week's at the end of the month.

He was much happier then.

 

TL-DR -- What you lose on the coconuts, you gain on the merrygoround.

Message 12 of 26
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Re: One bad apple...


@robot-hands wrote: 
You are still out the money....the exact opposite of "insurance"

Actually, that is exactly how self-insurance does work. 

 

self-insurance
(noun)
insurance of oneself or one's interests by maintaining a fund to cover possible losses rather than by purchasing an insurance policy.

 

 

 

 

Message 13 of 26
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Re: One bad apple...


DP

 

 

 

 

 

 

Message 14 of 26
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Re: One bad apple...


@robot-hands wrote:

@luckythewinner wrote:

@robot-hands wrote: 
You are still out the money....the exact opposite of "insurance"

Actually, that is exactly how self-insurance does work. 

 

self-insurance
(noun)
insurance of oneself or one's interests by maintaining a fund to cover possible losses rather than by purchasing an insurance policy.

 

 

 

 


...actually.

 

Your not covering anything, you didn't insure anything and you are still out the money.

 

...your own money. Pointless.

 

 

 

@myjunqueyourtreasure wrote:



 With the "usual" insurance you pay premiums hoping you'll never have to use it. Same thing really.

 

 

 

Except here on ebay you don't have to pay for your own insurance. You can get the buyer to pay for it.

 

There is no better "insurance"

Message 15 of 26
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