04-25-2020 12:26 PM
Over the past few weeks I've noticed same as you, the obvious disparity of listings of masks being delisted with aid of eBay's vigilante squad and those that remain for some unknown reason. The focus now isn't necessarily the sellers nor the people spending the energy to report listings, but should be on eBay.
I took the time , it did take some time, to send eBay customer service with a simple and clear inquiry as to what was going on with listings that seem unfazed by the reporters. I sent screen shots of eleven different listings and included a very clear message to eBay customer service. These listings have very clear titles that are easy for search algorithms distinguish as the type.
Here's the excerpt of the last message - one in a series sent to more than several representatives:
"Please explain these listings. Based on what you and your customer service reps' responses these listings do coincide with the statements made by eBay's representatives. Again, please explain the reasoning for these listings that have been active over a week or more and based on selling numbers indicated, have been selling consistently and without any restrictions."
By eBay's standards every email is answered within 24 hours and that hasn't been the case. Currently only three of eight were answered -may be due to the weekend, each with similarly irrelevant and redundantly generic response. The replies exuded a sense that they were being elusive, aren't capable of reading or just didn't read the question. Mind you that these messages were all sent with attached subsequent conversations leading up to the last with screen shots (each time this happens it goes to a different rep). I don't think I could be any clearer given all that was sent. If I don't get a satisfactory response, I will be sending another series even more definitive and to the point to see if there is an actual response to the exact question.
So far it is getting pretty clear that they are dodging the inquiry and won't reply with a straight answer as to why these listings are able to remain. The listings that do disappear aren't actually gouging or breaking any prohibitions except they are masks. So then why are the others allowed? I will be finding out and will follow up here. As for the listings I gave, they all still remain active as I chose them due to that criteria.
And here is one so far of a response to my question above that was anywhere near the ballpark, but did she even read?
"I understand that it can be frustrating to see these violating listings on eBay where sellers are taking advantage of a crisis, but we are NOT allowing it."
04-26-2020 07:33 AM - edited 04-26-2020 07:33 AM
By eBay's standards every email is answered within 24 hours
Sellers have been coming here for a decade now to complain that eBay customer support promises to get back with 24 hours and fails to do so. This is nothing new.
Please explain these listings
I am not eBay customer support, but I can explain these listings by quoting the eBay User Agreement:
"we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion"
04-26-2020 08:23 PM
04-27-2020 12:02 AM
dunno but somebody is pizzing in both their Cheerios.
04-27-2020 04:10 AM
Although I cannot find it right at this moment, eBay did announce fairly recently that there are some sellers who are allowed to sell face masks on eBay. According to their statement, these are sellers who had previously been selling them prior to the Corona virus outbreak. Also in that statement was the fact that they are not accepting applications to become one of that select group.