04-24-2019 10:15 PM
This question is for sellers who have used the "offer to watchers" feature. I have sent out quite a few of them and I noticed that say a listing has 5 watchers, sometimes when I send the offer out, it says the offer will be sent to say 2 buyers. It's rarely the actual number of watchers that eBay says are watching my item. Why is this happening? Does eBay not change the watch count if a buyers takes my item off their list? If that is the case, it makes the watch count rather deceptive and makes me think I'm not doing as well as I thought with visibility!
Any insights? Thanks!
Solved! Go to Best Answer
04-25-2019 05:43 AM
"I have sent out quite a few of them and I noticed that say a listing has 5 watchers, sometimes when I send the offer out, it says the offer will be sent to say 2 buyers. It's rarely the actual number of watchers that eBay says are watching my item. Why is this happening?"
Watchers and eligible watchers are two different things. If a watcher is on your Blocked Bidder List, he won't get one. If he has signed up to refuse such notices, he won't get one. And I believe there are other factors as well, for example, ebay may limit the total number of offers a particular buyer gets from all sellers within a time frame. It is nothing to worry about.
"Does eBay not change the watch count if a buyers takes my item off their list?"
Yes, but that has nothing to do with this really. If the buyer takes your item off their list, the buyer won't be shown as a watcher, period. That's not the issue. The issue is, the buyer can sign up to be placed on what amounts to eBay's version of a "do not call " list....the buyer doesn't want people sending him offers, period. He is still watching your item, he could still buy it or make an offer to you, but he does not want people sending him an offer.
Hope that helps.
"If that is the case, it makes the watch count rather deceptive and makes me think I'm not doing as well as I thought with visibility!"
As I explain above, that is not the case.
Short answer: If you want to send an offer, send it to whoever ebay is sending it to and don't worry about why it's 2 people rather than 5. Just hope for a sale.
04-24-2019 10:46 PM - edited 04-24-2019 10:51 PM
Received a offer just the other day, this feature didn't do what it was supposedly to do , ebay would only allow me to purchase the item which was unsold at the full price & not the discounted offer price
04-24-2019 10:48 PM
Received a offer just the other day, this feature didn't do what it was supposedly to do , ebay would only allow me to purchase the item which was unsold at the full price & not the discounted offer price.
EBay .cs could do nothing to make it work.
04-24-2019 11:41 PM
I've had buyers take advantage of the offers a total of three times only....I have sent out many many offers. I wish they would let me know if it doesn't work!
04-25-2019 12:50 AM - edited 04-25-2019 12:55 AM
@mynewfindstore wrote:I've had buyers take advantage of the offers a total of three times only....I have sent out many many offers. I wish they would let me know if it doesn't work!
During my attempt to purchase
EBay buying cs, after investigating, said the seller was at fault the offer to watchers is not functioning appropriately.
EBay selling cs however said the seller was not at fault, but that it was a ebay issue.
My position:
If ebay was at fault, good customer service would be to allow purchase of the item at full price, but receive a ebay courtesy coupon refund issued at some latter date, so effectively the buyer would then be paying a seller's offer price to watchers.
04-25-2019 01:02 AM
Additionally item was confirmed as being unsold by both cs reps during our conversations
04-25-2019 03:20 AM
Buyers can opt out of receiving offers, plus ebay reserves the right NOT to send an offer to buyers who don't meet criteria that indicates they may buy....... so often the # sent will not equal the # of watchers.........
@mynewfindstore wrote:This question is for sellers who have used the "offer to watchers" feature. I have sent out quite a few of them and I noticed that say a listing has 5 watchers, sometimes when I send the offer out, it says the offer will be sent to say 2 buyers. It's rarely the actual number of watchers that eBay says are watching my item. Why is this happening? Does eBay not change the watch count if a buyers takes my item off their list? If that is the case, it makes the watch count rather deceptive and makes me think I'm not doing as well as I thought with visibility!
Any insights? Thanks!
04-25-2019 05:43 AM
"I have sent out quite a few of them and I noticed that say a listing has 5 watchers, sometimes when I send the offer out, it says the offer will be sent to say 2 buyers. It's rarely the actual number of watchers that eBay says are watching my item. Why is this happening?"
Watchers and eligible watchers are two different things. If a watcher is on your Blocked Bidder List, he won't get one. If he has signed up to refuse such notices, he won't get one. And I believe there are other factors as well, for example, ebay may limit the total number of offers a particular buyer gets from all sellers within a time frame. It is nothing to worry about.
"Does eBay not change the watch count if a buyers takes my item off their list?"
Yes, but that has nothing to do with this really. If the buyer takes your item off their list, the buyer won't be shown as a watcher, period. That's not the issue. The issue is, the buyer can sign up to be placed on what amounts to eBay's version of a "do not call " list....the buyer doesn't want people sending him offers, period. He is still watching your item, he could still buy it or make an offer to you, but he does not want people sending him an offer.
Hope that helps.
"If that is the case, it makes the watch count rather deceptive and makes me think I'm not doing as well as I thought with visibility!"
As I explain above, that is not the case.
Short answer: If you want to send an offer, send it to whoever ebay is sending it to and don't worry about why it's 2 people rather than 5. Just hope for a sale.
04-25-2019 08:27 AM - edited 04-25-2019 08:28 AM
@ed8108 wrote:Received a offer just the other day, this feature didn't do what it was supposedly to do , ebay would only allow me to purchase the item which was unsold at the full price & not the discounted offer price
Ed, sorry that happened. Maybe a glitch? You might try switching browsers, that might work? FWIW I received offers and bought with no problem. I am using Chrome.
It might be that the offer expired. There are time limits on them.
04-25-2019 08:50 AM
EBay buying cs, after investigating, said the seller was at fault the offer to watchers is not functioning appropriately. Ed
How ? did they give an explanation as to why its the sellers fault that the '' send offer to watchers'' wasn't functioning properly ? I didn't know we are supposed to in charge of technical issues . 😞 Tulips
04-25-2019 11:12 AM
06-03-2019 09:19 PM