Odd account activities

[ericasundies]

Can somebody please

tell me what is going on

My account no longer appears as mine and a new account has no history is on my phone shows a new name and empty categories?

an item that was shipped and delivered also was deemed not received and eBay refund the buyer I was never notified by either party?

I’m concerned as well as confused 

any answers

[slati_2013]

Can you log into the account? Before you do anything, change your password if you can. Your account may be been hacked and taken over. You need to contact eBay.  Are those your listings under the name "alansarchives"? I see listings. 

[gloryglorygifts]

I would reach out to the techs at ebay on facebook. Send them a message and have them tell you exactly what to do. It may take a day or so to get back to you but they most certainly will.

https://www.facebook.com/ebay/

[eburtonlab]

@ericasundies 

The account you are posting here with was registered in 2002 and has 821 feedback.

It sounds like you may have signed in to a different eBay account on your phone. You may have inadvertently created a new eBay account by signing in using a social media account not already linked to an existing eBay account. Make a note of the account username, then sign out of the new account and try signing in to your original account using your ericasundies username and password.

[reallynicestamps]

Good advice above.

In addition.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[fashunu4eeuh]

The advice given already should clear up the concern. But wanted to give you this link as well from eBay’s policy Help pages, regarding steps to take in case someone suspects their eBay account has been hacked. Good luck to you and hope this issue is solved to your benefit.

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196