mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I'm glad you came to the community for some help. Everyone here are volunteers, spending their own time here trying to help others. It is important to remember than and to stay courteous.
First thing, I see you prefer to type in all caps. In written communications / posts typing in all caps means you are yelling. I assure you that there is no need to yell at us as we are all here simply trying to assist you with your concerns, nothing more or less.
@janet9988 posted a link to a policy that has been around for awhile. I'm sorry you were taken off guard about this policy. Sellers are held responsible to know the rules of selling and this is just one of those rules.
" I WAS BELOW WHAT THEY IS STANDARD", yes Ebay has the right to make those determinations. They aren't robbing you, there are policies posted that anyone can read if they chose to on the subject. You simply were not aware of it. That however doesn't matter as all sellers are responsible for adhering to the rules whether they have taken the time to read them or not.
In an effort to help you more we would need a little more information from you. Did you become Below Standard to do Defects or dings in the Service Metrics. If it was Defects, then on your Seller Dashboard you can see exactly what category that got you in trouble. Late shipments, unresolved claims, etc. Share with us what category caused your current issue of being Below Standard. We can then further help you from there.
