eBay

mtoncrey68 · ‎03-22-2023

WHAT DO YOU DO IF YOU SELL SOMETHING, AND SOMEONE BUYS IT....BUT IT'S A REPRODUCTION MODEL, AND YOU DIDN'T EVEN KNOW IT..

dbfolks166mt · ‎03-22-2023

Odd question. Are you asking because the buyer contacted you and claimed it was a reproduction or did you discover after you sold it that it was a reproduction and the buyer is unaware?

fashunu4eeuh · ‎03-22-2023

Hi. Well, if you sold it as an authentic or original item, only to be informed that it is a replica, then you send the buyer a prepaid return shipping label, get the item back and promptly give the buyer a full refund. Then hope they don’t leave negative feedback.

Selling an item without being fully informed on its authenticity is a pretty big mistake. However, i wouldn't take just anybody’s word for it. So once you get it back, take it for authentication just in case it is original, and the buyer is mistaken.

Either way, first get the item back, while reassuring your buyer that you will take care of them.

Was it the saxophone? Who says it is a reproduction?

mtoncrey68 · ‎03-22-2023

just a guy that worked for a music store in the past

mtoncrey68 · ‎03-22-2023

i never sent it, because we found out together..the buyer and i

dbfolks166mt · ‎03-22-2023

i never sent it, because we found out together..the buyer and i

Good to know buyer worked with you on this and you never actually sent it. I am assuming the buyer had paid for the item and does not want the reproduction. If that is the case simply cancel the order using buyer requested.

If it's a "reproduction" you may be able to list it as such but it may also be in a gray area with regards to counterfeit and reproduction eBay policies.

soh.maryl · ‎03-23-2023

So wouldn't the appropriate solution be to just refund the buyer in total?

And what does OPRA mean as the title of your message?

ebooksdiva · ‎03-23-2023

Opra as in Winfrey? Actress/talk show host?

mg152 · ‎03-23-2023

Maybe the op meant opera? That’s my best guess but I could be wrong. 😂

Patricia
eBay member for 25 years

ebooksdiva · ‎03-23-2023

Still want to know what Opra or Opera have to do with selling a saxophone? 🤷🏻‍

luckythewinner · ‎03-23-2023

@mtoncrey68 wrote:
WHAT DO YOU DO IF YOU SELL SOMETHING, AND SOMEONE BUYS IT....BUT IT'S A REPRODUCTION MODEL, AND YOU DIDN'T EVEN KNOW IT..

If the buyer want to return it, you accept the return and apologize to the buyer for making a mistake.

vintagepl · ‎03-23-2023

do you mean OOFA!

dbfolks166mt · ‎03-23-2023

If the buyer want to return it, you accept the return and apologize to the buyer for making a mistake.

Seller never shipped it.

ckimodog · ‎03-23-2023

@mtoncrey68

Best to accept a return and pay for it, if the buyer is not happy with the item. Lots of counterfeits out there these days. Some are so good even the sharpest of authenticators can be wrong.

Good luck.