Hi, while feedback has its place, it is not worth losing sleep over. It is subjective and arbitrary, which is why it no longer counts towards a seller’s performance stats. Fewer people are leaving it.
In fact, the main importance feedback holds is in showing a seller’s reply to a neg or neutral rating. That piece of eBay real estate—the seller’s follow-up comment—can make or break him, so to speak. Buyers are hyper aware of how a seller responds to a buyer issue.
A well-thought out reply can utterly disarm a poor rating. Or conversely, a seller’s comment that is blaming, defensive, or angry, for example, can immediately lose the business of a prospective buyer. So negative or neutral scores are an opportunity to show off one’s customer service skills. That is what future buyers look for when consulting feedback.
