eBay

odditiesandantiquities1 · ‎11-06-2017

I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.

thenobletuckylife · ‎11-06-2017

Evening,

I am worried enough by just what I can say here without having reprocussions...it takes a brave soul to continue emailing when selling, especially when we all know by now that the bots and/or Ebay is on the hunt for off ebay sales.

Mr C

odditiesandantiquities1 · ‎11-06-2017

@siayan wrote:
@odditiesandantiquities1 wrote:
I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.
I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay message and went "did you like the gift" I would worry the bots could pick that up as outside eBay sale.

Step back a bit. Isn't this completely mad. In the "real" world, a salesperson has to cultivate relationships. We can't survive necessary depending on what you sell, with one person one only one sale. I count on my relationship with the customer to bring in more than one sale and it works. They like that communication. It brings eBay more money because of repeat sales. Because of those repeat sales, I have had new customers brought in by old customers. On top of that I spend at least 20% of what I sell on eBay.

eBay's paranoia is not my fault any more than other sellers who are trying to run an above board decent business.

ted_200 · ‎11-06-2017

I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay message and went "did you like the gift" I would worry the bots could pick that up as outside eBay sale.

I think they're saying they used the email they got from a prior eBay Messages. eBay sends Messages copy to your email, but they hide the other party's email address if the exchanges are happening vie email.

Had they sent an email directly to the buyer's email address (available at paypal), there are no bots involved, and it will go through 100% of the time with no meddling - or threats - from eBay.

The Floggings Will Continue Until Morale Improves.

a_c_green · ‎11-06-2017

odditiesandantiquities1 wrote:
It was only two weeks ago. And if you think I'd use my regular email address and hers. What if she considered that a violation of her privacy and called eBay. Well you know where I'd be.

I had the impression that this was an acquaintance of yours (at least, now she is, even if she just started out as another customer).

I would just get yourself some business cards printed up with your own contact info, drop one in each shipment, and then if a buyer wants to contact you for any reason, they can do so directly. Keep it simple: name, address, email address or whatever other contact info you want to share. No advertising, no proselytizing, just your basic business info.

If there's more info concerning the item itself (or the freebie accompanying it, or whatever) that you think they should know, just drop a note in the box about it, or write it on the back of your business card.

siayan · ‎11-06-2017

@odditiesandantiquities1 wrote:
@siayan wrote:
@odditiesandantiquities1 wrote:
I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.
I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay message and went "did you like the gift" I would worry the bots could pick that up as outside eBay sale.

Step back a bit. Isn't this completely mad. In the "real" world, a salesperson has to cultivate relationships. We can't survive necessary depending on what you sell, with one person one only one sale. I count on my relationship with the customer to bring in more than one sale and it works. They like that communication. It brings eBay more money because of repeat sales. Because of those repeat sales, I have had new customers brought in by old customers. On top of that I spend at least 20% of what I sell on eBay.

eBay's paranoia is not my fault any more than other sellers who are trying to run an above board decent business.

I agree with what you are saying but eBay has no way to separate good customer service with attempts to make outside sales except by bots. It is just not a good idea to test them. It seems they err on the side of the bots.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

buyselljack2016 · ‎11-06-2017

@odditiesandantiquities1 wrote:
@buyselljack2016 wrote:
With your previous suspension you will have to be very careful in any messaging that you do. You are probably on "superbot" radar if there is such a level.

You have the actual email address of any buyer that paid by PayPal, and that may be your best avenue of communication, that being completely outside of the eBay realm.

Nice of you to suggest, but Good God that is the last thing I'd do.

Well, the choice of how you "cultivate relationships" with your buyers is up to you, but again with your previous suspension you already know that you are on eBays radar. (justified, or not)

As your selling is very important to you, flying under their radar is essential.

Stick to transactions at hand, or bear the future sanctions. I know what my choice would be.

sharingtheland · ‎11-06-2017

@odditiesandantiquities1 wrote:
@buyselljack2016 wrote:
With your previous suspension you will have to be very careful in any messaging that you do. You are probably on "superbot" radar if there is such a level.

You have the actual email address of any buyer that paid by PayPal, and that may be your best avenue of communication, that being completely outside of the eBay realm.

Nice of you to suggest, but Good God that is the last thing I'd do.

I think buysell means get the email address through the paypal transaction; not use paypal as a the avenue of communication.

I'm not sure why you used ebay messaging again, after being spanked already. As someone else said, you are on botdar now.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

papermoneyforme · ‎11-06-2017

@odditiesandantiquities1 wrote:
@emerald40 wrote:
@odditiesandantiquities1 wrote:
I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.
I mentioned this in another thread.

I am trying to correspond with a seller. He is supposedly friendly and takes questions from what I am reading.

Yet no reply. Now I am wondering if he is not ignoring me but just cannot respond.

He is about to lose a buyer though on a high $ purchase.
Emerald I wouldn't be the least bit surprised. How are we supposed to forge relationships with our buyers if eBay won't allow it. I just don't understand anything anymore.

You are not supposed to according to Ebay.

List with good and complete descriptions, good pictures that show everything and pretend it is a new in box item which is what Ebay wants.

papermoneyforme · ‎11-06-2017

@odditiesandantiquities1 wrote:
@siayan wrote:
@odditiesandantiquities1 wrote:
I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.
I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay message and went "did you like the gift" I would worry the bots could pick that up as outside eBay sale.

Step back a bit. Isn't this completely mad. In the "real" world, a salesperson has to cultivate relationships. We can't survive necessary depending on what you sell, with one person one only one sale. I count on my relationship with the customer to bring in more than one sale and it works. They like that communication. It brings eBay more money because of repeat sales. Because of those repeat sales, I have had new customers brought in by old customers. On top of that I spend at least 20% of what I sell on eBay.

eBay's paranoia is not my fault any more than other sellers who are trying to run an above board decent business.

You are on the wrong site to do that. Ebay does not want any socializing that might lead to off site sales and I know it can. Etsy and Bonanza want the socializing for now, but may not later as well.

Ebay wants a listing and a sale with no communication between the buyer and seller period. The more impersonal, the less chance of off site sales.

That is what they want and to try to skirt around it or work around it, could be very dangerous for both buyer and seller.

I personally would not put myself or the other party whether it be seller or buyer in that position to try to get more sales.

How would you feel if a buyer or seller was suspended by good intentions on either side that Ebay did not accept or want?

papermoneyforme · ‎11-06-2017

And one other thing, Ebay is not the real world. It is their world to do with as they please and to start playing with fire after one vacation, could be disastrous.

southern*sweet*tea · ‎11-06-2017

You have this person's email address.

USE IT.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

mistwomandancing · ‎11-06-2017

Paypal gives you the OUTSIDE email addresses of all the buyers you deal with. Most of them will be active addresses, through which you can communicate with your customers if you need to, after the fact of a sale that has already occurred and been paid for on eBay, or any other site to which your PayPal account has been attached.

So you HAVE the email address of your buyer. Their REAL address.. not some iffy, suspicious, dangerous-to-make-use-of...going-to-get-you-in-trouble-if-you-use-it eBay message system. Why would you refuse to use your buyers actual email address and instead try to communicate with them through eBay? ... especially now that eBay has you on their *seller showing suspicious behavior* list?

When you are no longer SAFE using eBay for communication, you have to be protective of yourself. If eBay doesn't WANT you to communicate after the fact on their message system, then don't attempt to. It's obvious eBay strongly interrupts and blocks as much as they can concerning seller communication. So skip eBay in this regard and use your buyer's REAL email addresses, as provided FOR you in your PayPal records, when they made their payments to you.

papyruspapillo · ‎11-06-2017

In the "old days", when ebay was youngish (and so was I), I enjoyed the ability to correspond with my buyers and sellers; some of those whom I met on ebay, I now consider friends. That ability made the ebay experience warm and personal; now, it is cold and impersonal and certainly devoid of charm. We are people. We are not machines. During those early years, never did I bypass ebay when selling; the company always got its share. I have a humanistic approach to life and, like most people, I avoid situations in which entities are dictatorial. That is why I will leave ebay when my obligation to it is satisfied. And sometimes I really do wonder if Devin Wenig is just another "bot".

*eponymous* · ‎11-06-2017

I used one of her old emails to reply to.

You can't send emails through the eBay message system.

If you had used your email program to reply to an email message, it would have nothing to do with eBay and would not have resulted in an eBay notice.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

*eponymous* · ‎11-06-2017

@siayan wrote:
@odditiesandantiquities1 wrote:
I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course, it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

You are attempting to communicate about an invalid item.

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy.
I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay message and went "did you like the gift" I would worry the bots could pick that up as outside eBay sale.