08-18-2022 07:23 PM
Ok, here is the deal I've run into multiple times now.
I receive an offer from a buyer. Both the notification from my app (Android, if that makes a difference), and the email I receive say "Counter Offer" received from buyer. I immediately go into the listing to "manage offers" to see what offer had I sent them that they are countering. THERE IS NONE (to that buyer). Or at least it shows none. I see all the offers (active, expired and/or declined) I sent to and received from others, but I see no offer sent to this buyer. Normally I can see the offer exchange between a buyer and myself in the form of a thread, however there is none here and I'm inclined to believe this buyer never received an offer from me.
You may say "so what?" I say, I want to know if I sent this buyer got a discounted offer already or not, to know where I am in the negotiation, that is critical.
I do see below the notification, in the "body" of the message/notif that it says something about competing offers. My only logical explanation is that I have sent active offers to other buyers, it sees those as competing offers, and a glitch in the software picks it up and calls the new offer from the buyer a counter offer.
I just wish I didn't have to double check/not trust EBay's work to engage in my negotiations. I would love to see "counter offer" and it actually mean counter offer, and I'll know what I've already sent them and if I want to go any lower or not, but the fact that it's wrongly labelled a counter offer impedes my ability in negotiations by providing false info...not to mention I could never know if I already sent that buyer an original offer or not if I didn't get on my computer w/ a browser since the app is "handicapped" in so many ways including that one... (I've resisted posting a thread on here with my wish list for Ebay mobile app features...and I just mean the features the browser has, nothing not already offered somewhere...)
Frustrating...
08-20-2022 04:15 PM - edited 08-20-2022 04:16 PM
@ajs_coins_and_alchemy It's been fun. For me anyway, maybe not for the readers like you pointed out.
I'm no help with the new oddity you noticed b/c I don't do BO, so I can't see messages buyers sent or communicate with them. It's a 1-way communication system LOL. It's poorly designed too b/c sometimes they ask me questions via the Offer system & I have no way of knowing they sent questions. It is what it is though. They don't consult me before designing their systems. They should LOL. But they don't.
Cheers! I'm sure our paths will cross again😀