cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not getting refunds on fees after buyers asked for cancel request. HELP

In the last week I've had two buyers ask for cancellations.  One item was for like $180 shipped and I cancelled and refund the order, but Ebay hasn't refunded my FVF fees on both orders. 

 

Between the two orders it was like $45 in fees.

 

If this is the situation, I'm going to start charging a 20% fee for any cancellation, since I'm not going to eat this amount for nothing. 

 

Also, this managed payment thing is absolutely terrible.   You can't even see when you've been credited for an order, but maybe Ebay wanted it that way to pocket some more cash.

Message 1 of 2
latest reply
1 REPLY 1

Re: Not getting refunds on fees after buyers asked for cancel request. HELP

You need to file a uid unpaid item dispute to get your fees back. eBay sends them a message and if they don’t pay in a couple of days, it will close and you will get fees back. And you can’t charge a fee for cancelations.

Message 2 of 2
latest reply