Not A Buyer's Problem

[lm5280]

I've had a bad experience with my last purchase and been buying on here for years.

I won 4 bottles of Men's Burberry cologne, the seller then messages me days later saying he doesn't want to ship items as the post office told him he'd have to ship them separately.

This isn't my issue, if I bid many times and win an item and get a great deal on it, the seller shouldn't take the purchase back cause he feels like he's not getting his money's worth.

I get it costs more to send seperate, however this person should've sent me the items I really wanted hence the multiple bids.

I did get my money back however the money back doesn't equal the items I won and the seller knew that and took the items back.

[emerald40]

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wrote:

As I said, for fairness.

That is why I asked the OP if the seller actually cancelled the listing and for what reason or did he just refund the money.

Refunding the money through the original transaction on Paypal would also result in a defect.  AND the seller would forfeit their final value fees. 

As I already said I once had a seller who felt they did not get enough money so he cancelled using problem with address?  Should I have just let that fly or corrected the accuracy of it with ebay?  Why not just neg him?

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Question 1.  Seller could have refunded through friends and family.  Might have been willing to forfeit fees in order not to jeopardize his account, especially if he has done this before.

Question 2.  Negging a seller has no consequences.  A strike does.  If I am going to watch a listing for a week and then be home so I can win it, I have invested time in it.  And I have also missed on other auctions I passed up in the meantime.

Sellers complain of wasted time when a buyer does not pay.

Well buyers can say the same thing when a seller does not deliver.

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[richardwillardcollection]

If you really want the items try reaching out to the seller. Isn't that the point? you want the particular items from them, so reach out to the seller and make a deal with them, right or wrong, if you must have the particular item from this particular seller, work it out then simply leave feedback after you receive your item, to say this and that, and he said she said, and what your going to do this and that is just a waste of time.

[green-night]

Question 2.  Negging a seller has no consequences.  A strike does.  If I am going to watch a listing for a week and then be home so I can win it

Okay - I just tend to think of calling ebay on sellers as a bit 'tattletale-ish".    The OP negged their seller and they have FB in the 80's.   Damage done IMO. 

But more importantly why do you have to be home to win an auction?  Are you a sniper? 

[city*satins]

 I would think it was directed at those posters who feel the seller should have owned up to his mistake and sent out the perfume even if it meant a loss.

It was directed to those who think that sellers who can't or won't absorb the loss should suffer extra super special dire consequences arising out of being reported and having the worst that can be thrown at them, thrown at them. 

I thought I was pretty darned clear about that -  i.e. moving from shoulding  to shoulding upon, so to speak.

If I wasn't clear, maybe give my post another read, if you're so inclined.  If you're not so inclined, that's fine too.

[emerald40]

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wrote:

Question 2.  Negging a seller has no consequences.  A strike does.  If I am going to watch a listing for a week and then be home so I can win it

Okay - I just tend to think of calling ebay on sellers as a bit 'tattletale-ish".    The OP negged their seller and they have FB in the 80's.   Damage done IMO. 

But more importantly why do you have to be home to win an auction?  Are you a sniper? 

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My best snipe is 2 seconds left.

And cancelling an auction as problem with address when it is not is dishonest.

Or returning the money without cancelling it.

Ebay would not work if there were not rules involved that each of us buyer and seller must follow.

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[emerald40]

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wrote:

 I would think it was directed at those posters who feel the seller should have owned up to his mistake and sent out the perfume even if it meant a loss.

It was directed to those who think that sellers who can't or won't absorb the loss should suffer extra super special dire consequences arising out of being reported and having the worst that can be thrown at them, thrown at them. 

I thought I was pretty darned clear about that -  i.e. moving from shoulding  to shoulding upon, so to speak.

If I wasn't clear, maybe give my post another read, if you're so inclined.  If you're not so inclined, that's fine too.

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Pretty clear to what you posted before, but with what I have highlighted, now you have lost me.

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[city*satins]

Pretty clear to what you posted before, but with what I have highlighted, now you have lost me.

Reading it out loud may make it clearer.

[va4vi]

Wow - remind me to block many of the responders to this thread.  I'm sure I will never live up to the demands and requirements they see as necessary to perform the important job of "eBay seller".  I never considered my "commitment" to fulfilling an eBay sale to be anything THAT important.  These are not life and death situations, no life-altering consequences are going to occur if a sale gets canceled. nobody will lose any money either.   Important commitments might include a wedding vow or salary contract etc - not eBay sale fulfillment.  

Shipping is the one thing sellers cannot compute with perfect accuracy until after a sale.  We do our best to gestimate shipping costs but there are just too many special cases that costs cannot be certain beforehand.  Why would you be so hard on this seller? Why would you want to see him lose money?  Why would you want to "punish" him and what gives you the right to?   Seems to me the seller was honest,  did not abuse the system, did not cheat anyone.  I don't get the high emotional content and sense of outrage that this scenario evokes.  If it were me, I'd be a little disappointed but it's just perfume and an eBay seller who missed knowing the special situation of perfume selling .  Life is too short to make a big deal out of trivialities like this.

[moondogblues]

:Just an opinion here, but I would venture to guess that there are very few people selling online that haven't, especially when new, blown it on shipping - AT LEAST once."

I learned the hard way...shipped a BUNCH of vintage magazines to Alaska, and ate about 20 bucks in shipping. OUCH!!!! And I'd been selling here and elsewhere for years....not a newbie, but made a newbie mistake.

[tunicaslot]

I've been here 20 years - and offered combined shipping on a couple of collectibles going to Washington state from the East coast. My bad that I didn't research postage costs. I ended up paying $20 OOP and this was just last year.

We advise newer or seldom sellers to own their mistakes but I'm just asking that buyers not get in a tizzy when a newer seller makes a mistake. If this was a seasoned seller he should know by now to take responsibility as I did last year.

If a seller chooses the wrong reason for a refund - then yes they should be reported - new or old - but with the refund the buyer was made whole so quit whining about the situation and buy elsewhere. Vet your sellers better.

[coolections]

@tunicaslot

The buyer they did not get what they purchased. This is an on line marketplace where people shop and a buyer expects to receive what they purchased. A buyer should not have to determine weather their complaint is of a life and death situation. It is on the seller to do the right thing regardless. Maybe to YOU it was no big deal but it was not YOUR problem.

[coolections]

@city*satins

I would have picked B or C 

Anything that expensive I cannot see very many people owning up to their mistake. I would have taken the Ebay hit in a heartbeat with no problem as THAT is not a life and death situation. 

[tunicaslot]

Nope it isn't my problem - but as stated - I often go to a store for an advertised special they don't have in stock - I purchase from Penny's and Kohl's and get cancellation orders all the time. Is it frustrating yes - but that's life - you deal with it.

So my position on the matter doesn't change - we agree to disagree and that doesn't happen often between you and I.

[coolections]

That's fine and I agree. For some it is more important than for others. Like the one poster who paid Ebay $900 "supposedly" just to not get a defect. The good news about those coupons though is when you get to the store you still can use them next time you go.

[gracieallen01]

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wrote:
:Just an opinion here, but I would venture to guess that there are very few people selling online that haven't, especially when new, blown it on shipping - AT LEAST once."

I learned the hard way...shipped a BUNCH of vintage magazines to Alaska, and ate about 20 bucks in shipping. OUCH!!!! And I'd been selling here and elsewhere for years....not a newbie, but made a newbie mistake.

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I know well of what you speak!  Some years ago, I got a goodly amount of back issues of a palm tree society magazine that I listed for a very reasonable price and shipping - since I figured I might have them a while 'fore they were all gone.  Silly me!  They were ALL snapped up, by one buyer, in Austria, real quick!!!  I mean, what the heck do people know of palm trees in Austria?!?!?!?!?!?  2 - 35 pound boxes of magizines!  Fortunately, 2 of the signed hardcover books from the same place, to another buyer, deferred the cost. 

To this day, I remember that and I can STILL blow it on shipping if I don't pay attention or assume I know it all! 

We keep learning until we die - hopefully!