mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Ebay does allow for an INR to be opened when an item doesn't show as paid on Ebay because there are other methods of payment that the seller may have accepted that were not electronic.
The information you got when you called in however is incorrect. You don't have to wait 21 days. They should have taken care of it seeing that the UID was closed for non payment.
Since you have a closed UID for non payment, the buyer is blocked from leaving FB, so you don't have to worry about that.
But this INR should be removed from your Service Metrics IMHO as you had a UID in place when the INR was opened.
Let's see if we can get some clarification in this process as it isn't something that I've seen happen a lot.
@Anonymous
@csbbct wrote:
@aabalat_fine_and_rare_wines wrote:
Im guessing in just a few days when we dont respond it will close the case in the buyers favor and we will get a strike on our account. Then we will be calling back to fight that.
There's also a chance if you don't respond that eBay automatically refunds money to the buyer and charges your account for it. I would call CS again and insist they close the INR case in your favor, escalate if you have to. Don't have faith that they'll do this right.
Why would that happen? I've never heard of this happening on an unpaid item. Did this happen to you?
@csbbct wrote:
@mam98031 wrote:
@csbbct wrote:
@aabalat_fine_and_rare_wines wrote:
Im guessing in just a few days when we dont respond it will close the case in the buyers favor and we will get a strike on our account. Then we will be calling back to fight that.
There's also a chance if you don't respond that eBay automatically refunds money to the buyer and charges your account for it. I would call CS again and insist they close the INR case in your favor, escalate if you have to. Don't have faith that they'll do this right.
Why would that happen? I've never heard of this happening on an unpaid item. Did this happen to you?
No, but I worry that ignoring Item Not Received could kick in automatic processes to send money to the buyer when the seller didn't respond to it in some way. It probably wouldn't even notice that it was an Unpaid Item case closed for non-payment since it didn't seem to notice it when it allowed the INR to be opened in the first place. Nothing about this is normal so I wouldn't trust their automatic processes in place and think it's safer to insist the case be closed in the seller's favor before that happens.
How can they refund a transaction that has no payment? Where would the money come from?
BTW, I never suggested "ignoring" the INR.
@2015mhfashions wrote:I see no reason to wait 21 days, if they have paid by whatever means which they obviously haven't prove it, it's not difficult, how do you open an INR case for something you know hasn't been paid for unless it's a blatant attempt at theft, whether they achieve anything or not is not the point, The unpaid item case was their chance to prove payment, they didn't.
I understand that feeling. I too don't think it should take 21 days to get this case closed. But the buyer won't be able to steal anything unless the seller willingly ships the item. Which then would make it an issue as to why a seller would even do such a thing.
The buyer has no hope of getting money.
@earlyant-77 wrote:
@the*dog*ate*my*tablecloth wrote:One of the many many things wrong with EBay. They can’t seem to train their bots..
How would one “train” software?
I've written programs that 'learn' and still are learning after almost 25 years.
But I know what I'm writing, and more importantly, WHY I am writing it and have actually used what I write.
I would venture a guess that most programs written for the Ebay site are not AI related. Certainly not all programs written are written in a way to be an AI.
