@gwgw-73 wrote:
@wehaveitforyou wrote:
I just opened a store and cannot find out where to file non pay bidder claim on it?
It's automatic now see here, and automatically canceled unless you turn it off.
A quicker, more streamlined way to handle unpaid items
We’re introducing this new function to help you resolve unpaid item cases quicker and with less work.
- We’ll proactively remind buyers to pay once they commit to purchasing an item.
- If a buyer hasn’t paid after 5 calendar days, you can cancel the transaction.
- You can choose to have eBay automatically relist the item when you cancel the transaction.
- You’ll be able to set up automatic cancellations for non-payment in your “Preferences for items awaiting payment.”
- If you cancel an order because the buyer hasn’t paid, we’ll block that buyer’s ability to leave feedback and, if they’ve already left feedback, we’ll remove it.
As noted in the quote from the Announcement, the default is not automatic. IIRC when this polcy went into effect, eBay set up automatic cancellation for sellers who had already set up the Unpaid Item Assistant.
And that page has an error: You can cancel the transaction after 4 full days, not 5. In other words, ON day 5. Here is the Help page about what to do if a buyer doesn't pay:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137
