Non Payment

[laws1212]

Fairly new to selling on eBay.  Is it normal for buyers to bid and win an auction but then never pay or respond?  This has happened to me multiple times over the last 6 months.  Very annoying that eBay does not hold these buyers more accountable.  I get things packaged up and then have to relist the item.  Ugh!!! 

[pburn]

@laws1212 

There are a number of ways a seller can reduce or avoid nonpaying customers. Perhaps you've already relied on a couple of them, but here's a list of approaches you can utilize:

• List all items as fixed-price, immediate payment required. Do not list with the auction format.
• Remove the "best offer" option from your listings or decline each offer manually--no matter how tempting it appears.
• Make sure to use the new cancellation process for members who don't pay within four full days (cancel on day five). A strike for nonpayment will be recorded on their account. The cancellation process can be done manually or you can set it to cancel for you automatically.
• Set your Buyer Requirements to block any member with two or more strikes in the last twelve months--the most restrictive setting.
• Add the member id to your Blocked Buyer List.

Utilizing these tools will help eliminate unpaid transactions.

eBay is testing a process that requires immediate payment on offers, as announced in the 2022 Winter Seller Update and the 2022 Spring Seller Update, both of which can be accessed on the Seller News board when posted and on the Seller Update Archive after some time has passed. It's in your best interest as a seller to keep abreast of this Seller Updates. Perhaps they'll apply this same requirement to auction winners some day. We live in hope . . .

Good luck!

[fashunu4eeuh]

Afraid it has become commonplace for buyers to fail to honor their bids and also their Best Offers in some cases. As noted above, to avoid non-payers for good, list as fixed price with Immediate Payment Required. Be sure to follow the other tips recommended by @pburn as well. Good luck and wish you much success.

[soh.maryl]

Are you not then cancelling, using "buyer didn't pay" as your reason?

When you do that, it also helps other sellers.  This is the reason:  Buyer gets a "strike".  Sellers can set their buyer requirements so that any buyer with two strikes in a year will be unable to buy from them.

Do you have your buyer requirements set accordingly?