No recourse extorted negative feedback?

[amandasellsstuff2u]

I recently received an unwarranted negative feedback and the buyer didn't even bother contacting me first - why is this ok and can I do anything about it?  I sold a Protein Mix and listed the ounces amount on the listing title and within the description.  I got a negative saying "This container is the half the size of Costco products".  Um, I made no reference to Costco, nor about it being a Costco product, and clearly stated the product size.  A lot of products are sold at Costco in larger quantities than they are sold for in other stores.

Can I do anything?   This is obviously someone who didn't read and then didn't bother contacting me for a return.  So I'm to be penalized for it?

[nicgola-0]

18.4 oz.... right there in the title. Maybe they required a flashing neon sign pointing to it?

It's not extortion since they didn't threaten you over feedback for a refund, but I'd call eBay, maybe you can get someone with common sense on the phone. It's VERY obvious what the size is.

[amandasellsstuff2u]

The title of this was changed when I posted it - I wasn't trying to say anything about extortion and I can't seem to change it.

[phcd1]

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@amandasellsstuff2u wrote:

...Can I do anything?   This is obviously someone who didn't read and then didn't bother contacting me for a return. ...

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Nope, eBay won't remove that. Some people would say "Respond" to the feedback, but I personally don't recommended that. It rarely turns out good for the seller and the buyer can always reply to the response (which typically, when they had time to think of it, it can be bloody). Block and move on. It will roll off soon enough.

You can call and try, tell the CS Rep (good luck) that its a "Product Review" (use those exact words), that may work and you would like it removed please.

[tiramisu41]

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@amandasellsstuff2u wrote:
The title of this was changed when I posted it - I wasn't trying to say anything about extortion and I can't seem to change it.

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Nope, you can't change a thread name once it's been posted.  

You can revise an individual post by clicking on the three grey dots in the upper-right hand-corner of the screen above your post, and select "Edit Post" but that option is only available for something like 2 minutes after you first post the message to the board.  After that, you're out of luck.

[18704d]

Why can't you edit the Title of a thread, or a post?

?

Lynn

[rw011164]

That is a silly feedback and most potential buyers would likely not hold that against you, but I would call and try to get it removed, not for extortion (there is no evidence of extortion) but for demands for something other than what is in the listing.

When you call stick just to that issue. It's no where near a slam dunk, but I would give it a try. Actually before you call eBay your might want to teach it to the buyer and mention that it was the size and volume stated and ask them what they thought they were getting.

There answer to that may bolster your claim when you call eBay. I hope you get that silly feedback removed though it may stick

[tiramisu41]

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@18704d wrote:

Why can't you edit the Title of a thread, or a post?

?

Lynn

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@18704d - Because that's how the permissions on this board are set up.   Actually, it's a quite common practice on discussion boards because it emulates how discussions would occur just as they would in real life.

Person A says one thing; Person B says another or comments on what Person A said, and so on.

If a person was able to go back and revise their original/earlier comment it would be nearly impossible to keep the discussion straight.   

Think about it this way,   You say to a friend "the sky is blue."   If you changed your mind and decided you wanted/should have said  "the sky is purple." Is it possible for you to time travel backward so you would be able to  say "the sky is purple" and in the process completely erase any trace of your original comment? 

No.    

Furthermore, if you were able to do so, can you imagine how surprised and befuddled your friend would be when he/she could swear they heard you say "the sky is blue," and now suddenly you insist you said purple?

What would happen in real life/time is that you would say something like: "Earlier, I misspoke (or have changed my mind).   I meant to say 'the sky is purple' not blue."  

Your friend would totally understand what you meant and so would anyone else who happened to be eavesdropping, and the conversation would just continue with little/no confusion from there.

Make sense?

[18704d]

Hi.

Did you notice on Post 6 of 8

that I changed the Title in my reply from

Re: No recourse extorted negative feedback?

to
Re: ---> Why Not?

Thanks,

Lynn

[tiramisu41]

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@18704d wrote:

Hi.

Did you notice on Post 6 of 8

that I changed the Title in my reply from

Re: No recourse extorted negative feedback?

to
Re: ---> Why Not?

Thanks,

Lynn

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@18704d  

[timemachine777]

eBay would tell you that FB is the buyers opinion, and that it no longer affects your selling status. So, there is no need for them to remove it.

[tiramisu41]

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@18704d wrote:

Hi.

Did you notice on Post 6 of 8

that I changed the Title in my reply from

Re: No recourse extorted negative feedback?

to
Re: ---> Why Not?

Thanks,

Lynn

---

@18704d

[tiramisu41]

---

@18704d wrote:

Hi.

Did you notice on Post 6 of 8

that I changed the Title in my reply from

Re: No recourse extorted negative feedback?

to
Re: ---> Why Not?

Thanks,

Lynn

---

@18704d

[phcd1]

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@rw011164 wrote:

... Actually before you call eBay your might want to teach it to the buyer and mention that it was the size and volume stated and ask them what they thought they were getting....

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If the OP really wants to try and get it removed, I would start with the buyer and say something like "Dear Buyer, I'm sorry you waren't satisfied with your purchase. Although the size was clearly listed in the title and description, I will be more then happy to refund your purchase upon return of the item (opened or not). In the mean time, here is the link to the feedback revision form to update your feedback should you feel it appropriate. Thank You".

[castlemagicmemories]

Sorry, but while eBay suggests the buyer contact their seller, this is not required or mandatory.  Some buyers may go right to feedback because they don't know they should the seller, or don't care to.  They may have had a bad experience previously if the seller was abusive and accusatory and they wasted time so they just do straight to feedback.