No record of shipping label

[momdadsstash]

I  noticed that a sold item is directing me to print a label and ship.

I did... Printed it through eBay,too.

I've marked it as Shipped but is there anything else  I can do as far as tracking?

[inhawaii]

You shouldn't have to mark it as shipped if you printed a shipping label.

Once you print out the shipping label it's automatically marked as shipped.

Is there a tracking number?  Have you tried to run it?

[momdadsstash]

Uh, that's the problem.  It is not showing up as me having done so.

Don't have a tracking number since eBay is not acknowledging that I bought a label.

[inhawaii]

How is it "showing you" having done so?

If there's no tracking number, there's no label.

Have you went in to "shipping history"?

If you printed out a label, it will show there.  It will have a tracking number.

If it doesn't show there, then you didn't print it out.

[momdadsstash]

Well, let's see. I printed one  out  from  the notice from eBay, stuck it on a package and put it in the mail.

Do you think I was freakin dreaming?

[toomuchstuffagain35]

Stupid question, but is it an item you had more than one of?

I only ask because I had the same issue, then realized it was a different sale for the same item on the same day.

[momdadsstash]

No question meant to be helpful, is stupid.

But , no, it was a single.

[albertabrightalberta]

Every once in a while very rarely, the tracking number doesn't show on the order. In those cases, I've copied and pasted the number from the email notice I receive saying that a shipping label was made. 

In case you printed labels for more than one order, make sure you copy the correct tracking number into the correct order.

[momdadsstash]

Once I get the "Your shipping label is ready" (which  is always after I've already printed it!) I delete the mail. I may reconsdier doing that.

[inhawaii]

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@momdadsstash wrote:

Well, let's see. I printed one  out  from  the notice from eBay, stuck it on a package and put it in the mail.

Do you think I was freakin dreaming?

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I'm not trying to argue with you. I'm trying to help you.

Trust me, if you printed out a label, there's a record of it.

If you're SURE you printed out a label and you're SURE there's no record of it, contact ebay.

Please come back and tell us the outcome.

Good luck.

[momdadsstash]

I was able to retrieve the Sold notice email....clicked on Print a  label and got this.......

"

You have already purchased a label for this order. You can view and void previously purchased labels on the Shipping labels page.

Package"

Of course, went I went to that page, it didn't show up.

[momdadsstash]

Guess the only thing to do is hope this gets sent and delivered with no other mishaps.

[cards98765]

I had two packages just over three months ago that absolutely refused to keep the tracking number on them.  It is where I combined shipping since the buyer purchased two cards individually using eBay standard envelope.  I manually entered the number several times but as soon as I clicked out the tracking number disappeared. It is why I no longer combine shipping on eBay standard envelopes.   

So hopefully, yours is just a one off.  You won't get credit for the tracking on that specific package.  However, if you absolutely need it the number should be in the email you received as well as eBay help said they could see the number when I talked to them.  Hopefully yours is similar and there are no issues with that specific package, and you can push up your tracking percentage with other sales.

[inhawaii]

If you're game, try and do this.

Open a new "incognito" browser window.

Try and go to the "shipping labels page" again and see if it works.

[mam98031]

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@momdadsstash wrote:

Once I get the "Your shipping label is ready" (which  is always after I've already printed it!) I delete the mail. I may reconsdier doing that.

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If you haven't cleaned out your Deleted folder or Trash folder,  you can likely find it there.