No international shipping options?

[thevintageparadise]

Not sure what's going on here....

I just had a buyer purchase 3 items from me from Australia (i am in the US) but since they didn't contact me first ebay charged them shipping for each item rather than combining into 1 package and only charging them shipping once.

In an effort to try and fix that I listed the same exact item but in a lot of 3 and changed the weight to the correct amount. Now that the listing is live they are telling me it says i don't ship to Australia. I checked the listing myself and sure enough from the drop down menu I only see the United States. I used the same exact auction via sell similar so it makes zero sense. I've tried changing the category to see if that makes a difference but it does not.

I looked at other recent listing using the same shipping policies and they all say they ship to a ton of different countries. Anyone have any ideas?

The auction in question is : https://www.ebay.com/itm/146105218640

and the original listing: https://www.ebay.com/itm/144319673284

[onlinecentral · Accepted solution]

Interesting discovery selling with eBay's International shipping program
https://community.ebay.com/t5/Selling/Interesting-discovery-selling-with-eBay-s-International-shippi...

[12345jamesstamps]

I usually refund the buyer if they couldn't combine items...I just go under 'combined shipping' and refund the extra charge to the buyer. For me it's International shipping only.

[fbusoni]

@thevintageparadise 

Check your business policies for any country exclusions.  

[thevintageparadise]

Update:

After speaking to customer service they told me that using the word "LOT" in the title is what caused the listing to be removed from international shipping. Pretty ridiculous but apparently that triggers the system into not allowing your listing to be viewed or shipped internationally.

[brightlightbookseller]

I can verify that that alone is NOT the cause of the problem.  We have a number of lots with the word Lot in the title that can be shipped via EIS, and some that cannot.

[dbfolks166mt]

Update:

After speaking to customer service they told me that using the word "LOT" in the title is what caused the listing to be removed from international shipping. Pretty ridiculous but apparently that triggers the system into not allowing your listing to be viewed or shipped internationally.

     This was a glitch identified in an earlier post on this forum. Simply edit the listing and take the word "LOT" out of the title and it should fix the issue. I ran several tests and it cleared up in every case. Not sure it this has been elevated and a ticket opened but I am just making sure to avoid using the word "LOT" in the title of anything. 

[brightlightbookseller]

Both of these items have "Lot" in the title (one even says "Lot of"), and can be shipped via EIS, though:

https://www.ebay.com/itm/186735374651 

https://www.ebay.com/itm/176567833250

So that can't be the full story.

[dbfolks166mt]

Both of these items have "Lot" in the title (one even says "Lot of"), and can be shipped via EIS, though:

https://www.ebay.com/itm/186735374651 

https://www.ebay.com/itm/176567833250

So that can't be the full story.

     O great that will just make it that much more difficult for the techies to figure out. The tests I ran only focused on the word LOT being in the title so whatever the other piece(s) were must not have been in my listing. 

     Whatever the OP's issue was it appears they managed to resolve it since the auction is now eligible for EIS. 

[thevintageparadise]

I think it may have something to do with the shipping method. Because you're a book seller you ship via Media Mail, perhaps it's just not written in the code to reject it via that shipping method. You can test the theory by editing one of your "Lot" listings and changing the shipping to ground advantage. Not sure if that's the reason but that would be my guess.

For me literally all I did was remove the word Lot and it fixed everything. 

[brightlightbookseller]

One of those listings I posted is shipping Ground Advantage, actually.  And the two listings are in different eBay top-level categories (one is in Books, the other in Collectibles, which is where Manga goes). So there's still more to it.

[marnotom!]

I’m wondering if the category in which the item is listed may also affect the “lot” trigger, then.  eIS may consider that a book is a book is a book if it’s appropriately listed, but there may be too much variation in the nature of the items in certain categories for appropriate customs documentation to be created seeing as the eIS bot doesn’t “know” what the items in a lot listed actually are, just their category.