No Return Policy+++++

[kattinsanity]

I just received a message a buyer wants to return a Mirro cookie press pusher.  The reason~~he ordered a 2 1/2" instead of the 3" he really needs.  Ebay allowed me to refuse the return request~~I did. 

THEN within minutes I received a message from a buyer who purchased a Wear Ever Super Shooter Cookie Press barrel loader~~CLEARLY pictured in the listing.  He said what he needed was the part to put the dough in (the barrel).  If he files to return I also have the option to refuse his request. 

I know sellers think a no return policy is a bad thing BUT it sure helps out when you have buyers who don't know what they want or need.  Even with pictures and measurements they still can't purchase the correct item. 

A no return policy pays off in the end~~When correctly pictured and described the buyer owns it.  I'm off the hook for accepting the return for their mistake.

[emerald40]

Problem is they can just go to paypal or their credit card company, where returns are even easier to accomplish.

[reallynicestamps]

For the record, Paypal allows refund disputes for 180 days from Payment.

And if the PP account is backed by a credit card, the buyer can also file  a chargeback with his card.

In all three cases, including eBay, the buyer will be required to return the unwanted item on her own dime.

And that is your only real defence against returns for refund.

message from a buyer who purchased a Wear Ever Super Shooter Cookie Press barrel loader~...what he needed was the part to put the dough in (the barrel).

Cancel the purchase as Buyer Request and don't ship.

Not every transaction will go perfectly.

Or offer to set up a listing for just the part he needs, if you have one.

[nowthatsjustducky]

Eeyup.  No Returns has been working great for me for years; even saved me $500 on an item that was sold as For Parts / Not Working with nothing in the listing to even remotely hint that it may be good after all.  It was something that was impossible to test without being a certified installer of such items.  Buyer tried to file SNAD, but eBay found in my favor after looking over my listing and the buyer's complaint.

Every once in a while, a liar buyer manages to slip through the cracks, but those are few and far between; plus there have been a few instances where I had no reason to doubt the buyer's claim, so they got their refund, sometimes after a return, and other times with no return.

[nowthatsjustducky]

Just because they can, does not mean they will or even are aware that they can try for another 2 trips to the pig trough.

[emerald40]

---

@nowthatsjustducky wrote:

Just because they can, does not mean they will or even are aware that they can try for another 2 trips to the pig trough.

---

The person who made an honest mistake and is trying to get out of it, may be not.

But then again he may mention it to someone in his family or a friend, who knows the ropes.

I think it is common knowledge to those who have credit cards that if they are not happy they can do a chargeback.

[kattinsanity]

Since the buyer didn't realize their mistake until after they received it I can't cancel the purchase at their request.  I NEVER ship an item if a buyer asks me to cancel before I ship it.  I do use the cancel at buyers request if that happens. 

[kattinsanity]

I've also had good luck with pay pal.  I've only had 1 case opened against me in pay pal over a brand new vintage Ronco dehydrator.  The buyer said I didn't send the tray that catches the drippings.  I explained that Ronco never made a tray so it was impossible to have sent one or to even acquire one.  Pay pal ruled in my favor.  The buyer was a "guest buyer" and had never filed through ebay~~I don't believe guest buyers have buyer protection through ebay.  They didn't at the time anyway.

[kattinsanity]

Well, the guy with the barrel loader instead of the barrel left me a neg..  He threatened to leave a neg if I couldn't supply him with the barrel he wanted.  I offered to accept the return of the barrel loader but he would have to pay return shipping and I would deduct the original shipping from his refund~~he refused to do that.  I told him I had sold every single barrel I had so couldn't supply it to him.  I guess I'll have to call ebay at 7:00 my time and have them read the messages and hopefully get the neg removed.

I think these people are crawling out of the woodwork.  I got a feedback about a pyrex lid I sold yesterday complaining about scratches on the sunflower design.  That was my fault~~I said it had no damage meaning no nics or chips to the glass but was in used condition.  I failed to mention the scratches so I gave him a full refund.

Then I received a feedback relating to a small chip in the lid of a pyrex teapot.  I went over this lid and washed it before shipping and there was absolutely no chip when I sent it.  I checked it before I even listed it as well.  She received it 17 days before she left the feedback and never contacted me over any chip.  I would have offered a refund upon return.

With these complaints my sales have tanked~~I made 1 sale yesterday.  NOW this stupid neg that wasn't even my fault.  I sure hope ebay will remove it after reading our back and forth messages. 

[siberians_forever]

---

@kattinsanity wrote:

I just received a message a buyer wants to return a Mirro cookie press pusher.  The reason~~he ordered a 2 1/2" instead of the 3" he really needs.  Ebay allowed me to refuse the return request~~I did. 

THEN within minutes I received a message from a buyer who purchased a Wear Ever Super Shooter Cookie Press barrel loader~~CLEARLY pictured in the listing.  He said what he needed was the part to put the dough in (the barrel).  If he files to return I also have the option to refuse his request. 

I know sellers think a no return policy is a bad thing BUT it sure helps out when you have buyers who don't know what they want or need.  Even with pictures and measurements they still can't purchase the correct item. 

A no return policy pays off in the end~~When correctly pictured and described the buyer owns it.  I'm off the hook for accepting the return for their mistake.

---

No, There is NO "Non Return Policy" here...

You WILL LOSE.

Return for FULL REFUND...Only Option

Fight it and eBay will take your money paid and give it to the buyer...and buyer will get to keep the item delivered...trust me...

Sib

[kattinsanity]

I don't fight cases.  If a buyer says something is wrong with something I ALWAYS accept the return.  As for the return request for the Mirro pusher, it CLEARLY stated in the notice that I could refuse the return which I did.  I always have the right to just click on "refuse return" in a buyer remorse return request.  In the Mirro case, the buyer ordered the wrong size~~2 1/2" instead of the 3" he actually needed.

[swenson8781]

Sorry for your neg, your listing couldn't have been more clear and straight forward, buyers mistake for sure!  Hopefully they will remove it, but as you well know, it's iffy.

As for the situations, it's just 'that' time of year.  More people out, more people buying, and especially the type of items you sell.  More of all that, naturally, means more issues.  You are a good seller, take a breath, and know it will pass 

[kattinsanity]

I just got off the phone with ebay and the feedback WILL be removed.  They said he will also be getting a message from ebay that he violated policy with feedback extortion.  Now, just the wait for the feedback to disappear.

[jobs-7]

---

@kattinsanity wrote:

I don't fight cases.  If a buyer says something is wrong with something I ALWAYS accept the return.  As for the return request for the Mirro pusher, it CLEARLY stated in the notice that I could refuse the return which I did.  I always have the right to just click on "refuse return" in a buyer remorse return request.  In the Mirro case, the buyer ordered the wrong size~~2 1/2" instead of the 3" he actually needed.

---

In the case of the Mirro, here we have a buyer who was honest and admitted they bought the wrong item.  They offered to return on their dime, when they could have, like many Ebay buyers, lied and opened an INAD.  Yet you are gleeful that you have a No Returns policy and now Ebay and all of its sellers has another disgruntled buyer.  Enjoy the $8 and don't spend it all in one place.

[kattinsanity]

The buyer was NOT willing to return on his dime.  I charged $7.25 shipping and the actual cost was $7.10.  It would have cost the buyer $7.10 to return it on his dime to receive a $7.99 refund since he would be responsible for the original shipping as well.  He would be at + 89 cents.  He filed the return only to admit he ordered the wrong size and was wondering if I had another 3" pusher.  I guess he didn't know all he would have had to do is send me a message and didn't have to file a return request in order to ask if I had the right item that he needed.  So---even if I had agreed to the return request he wouldn't have shipped it back anyway only to end up with 89 cents.  He wasn't stupid.