mam98031 • Volunteer Community Member • Buyer/Seller since 1999
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
It appears you have some misunderstandings that are certainly adding to your frustrations.
Ebay has always had Performance requirements for sellers. One of them is you are required to ship within your stated handling time.
Yes, if you are consistently shipping late, Ebay will sanction you.
As for your store level. You don't seem to run enough listings to require a Premium or a Basic store. Do you normally have 300+ listings running all the time? If that were to be the case, then a Basic store is a good investment. It would take a whole lot more listings regularly to justify a Premium store.
If your store is a month to month, close it. It is a waste of your money. At least until you get your seller stats back in order.
https://sellerstandards.ebay.com/dashboard?region=US
Ebay can't correct your store level. You signed up for a level and that is the level you currently are being charged for. If you signed up for a one year subscription, to close the store may cost you a bit in penalty fees to close it now. But if it is low enough, it would be worth some penalty.
Early Termination Fee | |||||
Calendar months remaining in your subscription | Starter | Basic | Premium | Anchor | Enterprise |
1 | $1.65 | $7.32 | $19.98 | $99.98 | $999.98 |
2 | $3.30 | $14.63 | $39.97 | $199.97 | $1,999.97 |
3 | $4.95 | $21.95 | $59.95 | $299.95 | $2,999.95 |
4 | $6.60 | $29.27 | $79.93 | $399.93 | $3,999.93 |
5 | $8.25 | $36.58 | $99.92 | $499.92 | $4,999.92 |
6 | $9.90 | $43.90 | $119.90 | $599.90 | $5,999.90 |
7 | $11.55 | $51.22 | $139.88 | $699.88 | $6,999.88 |
8 | $13.20 | $58.53 | $159.87 | $799.87 | $7,999.87 |
9 | $14.85 | $65.85 | $179.85 | $899.85 | $8,999.85 |
10 | $16.50 | $73.17 | $199.83 | $999.83 | $9,999.83 |
11 | $18.15 | $80.48 | $219.82 | $1,099.82 | $10,999.82 |
12 | $19.80 | $87.80 | $239.80 | $1,199.80 | $11,999.80 |
https://pages.ebay.com/stores/subscriptionterms.html
You can check your subscription level here.
https://www.ebay.com/sub/manage
You are being denied the service because you aren't complying with the terms of the site. You need to follow the rules for sellers. It is Ebay's site and we sell here and must adhere to their rules.
@soh.maryl wrote:Got any idea what "new owners" the OP is referring to?
I don't have a clue as to what they are referring to with that statement. Ebay is a publicly traded corporation. I have not heard of anyone new purchasing a controlling interest in Ebay.
