@leeleeavellino wrote:
I received my pineapple back and don’t believe for a second that the damage happened in shipment. It looks like it was crushed - and again there was no damage to the box. Do I have to refund him after my return inspection? Do I have any recourse?
No recourse. He returned the ice bucket, and whether it is the one you sold him, or him pulling a switcheroo on you, you still have to refund him. That's the way eBay looks at it in this age when buyers are allowed too much leeway to either scam or be an opportunist when seeing something they can get for free. eBay will not back you on any situation, emails, or photos that could be doctored and is against the buyer's Money Back Guarantee. You could go thru the insurance route, but you may lose on that one, too - along with a lot of wasted time.
It's sad, but the truth is that you should never list, sell, and especially ship any item online that you and your business model are not prepared to lose, along with your payment for it on a forced buyer refund that you have no control over. That's the way it is for all of us sellers, no matter how long we've been here and how many thousands of feedbacks we have.
Cheers, Duffy
