If you haven't already packed it, I suggest wrapping it in tissue paper or other paper (maybe not newspaper as ink can transfer) before the bubble wrap. Upon occasion, bubble wrap can stick and leave a mark. Also with some of the smaller details, paper would protect them from getting stuck in the bubble wrap.
You buyer may be paranoid because a previous item arrived damaged and the seller blew it off. You could, if you want, send a follow up.
Dear buyer. Thank you for the purchasing my item. I understand your concern about packing and shipping as many items may arrive not packed properly. I assure you that I pack with care and will protect you item. Upon receiving it, if, for any reason, you have a concern, please contact me. I apologize for my earlier email, it was a knee-jerk reaction. You item will be/has been shipped and the tracking number is ..... Thank you again for your purchase.
Customer service can something be challenging, especially when the customer starts off in defense mode. My boss at my first "real" job taught me to always begin correspondence with a "thank you" even if it's "thank you for contacting me." It can set a tone, let the customer know you hear them and then give you segue to the rest of the message. That practice has served me well over the years, even when the last thing I want to do is play nice.
It's an interesting item, if it's the alligator. Buyer may be a collector, it may be a gift, he may be replacing something he once had, so he could be emotionally invested. Oh, he could just be an obnoxious jerk.
It would probably cost too much but you could always triple box the thing just for fun. 🙂
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