I was reading through the 2018 Spring Seller Update and am confused about what to do regarding returns. Here are the new policies below:
"Starting in May 2018, we will streamline our returns policy options. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. We recommend that you begin changing your returns policies now.
The five return policy options will be:
- No returns accepted
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
Restocking fees will no longer be a return option."
If we choose a new police over our existing one, do we have any control over the return process? For instance if a buyer opens a return for a scammy reason, do we have no choice but to go along? Can we still approve a return, or will it be automatic? And what if we chose buyer-paid returns, but the listing was misrepresented, and we want to cover shipping? Anyone have any thoughts? This "simplification" seems like it will lead to a lot more confusion.
Also, does "free" mean seller-paid? They never quite clear that one up.
