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New pattern in sales/limiting?

To follow all the weirdness that has been going on in search recently, I'm wondering if anyone else has noticed a strange pattern in sales the last week - week and a half?

It seems they're being allowed to trickle but only at specific times, and now that I've noticed it several occasions, I thought I would mention it on here and see if these results match anyone else.

 

Since eBay doesn't show the exact time an order was received, I checked our software logs. Here's the pattern from today:

7:39
8:25
8:39
9:49
10:14
10:19
10:49
11:19
11:21
11:27
11:28
11:31
11:32
11:33
12:39
12:40

It seems that orders have only been coming through in "spurts", and oddly at similar intervals. Aside from a few exceptions, most are within a 20 minute span each hour, and the exceptions could be explained by customers taking additional time on payment.

 

This is unusual, and in addition, sales have been extremely low. By this time of day we typically have 2-3x amount sales by this time of day outside of a weekend.

 

One final thing to mention, we had two calls today that customers had to find our items on Google because they weren't showing up on eBay... which is part of the basis for this theory.

 

I worry that this is the signs of new algorithms, or possibly tech issues, at work, so I wonder if other sellers are noticing similar patterns?

Message 1 of 49
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48 REPLIES 48

New pattern in sales/limiting?

Same here, nothing then 3-4 sales in an hour.

Had consecutive days of no sales last week, nearly 60 hours without a sale, my average day is down hundreds this month, very strange. 

Message 16 of 49
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New pattern in sales/limiting?

Great work as always, have you heard the rumors of Paypal starting their own marketplace?

Message 17 of 49
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New pattern in sales/limiting?


@dhbookds wrote:

I want to help, but it's very hard if people are against me

 

I don't think people are against you so much as they just haven't had the same detailed experiences, and it's very hard for me as a one off thrifter to relate to a very large Motors seller.  That doesn't negate your experience, but neither does yours negate ours.

 

I'm not sure what you want to do......convince Ebay to change, that it isn't fair the top sellers in Motors aren't as top as they were?  I'm not trying to dig at you.....I mean that in all seriousness.  IF, and I certainly don't know that they are, Ebay is selling the same or more now than before the changes you talk about happened, then if top sellers are down......the pie is being more spread out to the non top sellers....... either thru the choice of buyers or deliberate search changes or as an unintended consequence of those changes, if they were made.    In my opinion, the only reason ebay would revert back is IF the overall sales are down in Motors. 

 

As far as convincing people of anything, I would think the easiest to convince would be your fellow top sellers in Motors who are suffering the same as you......  Certainly, a group of those top sellers should have enough clout to get at least a hearing from ebay on the specific things you want changed, improved, or corrected. 

 

just my thoughts

 

 


I understand if they haven't had the same experiences. 

 

Many of the things I mention have been confirmed though, not just by other sellers, some by eBay, some by photographic evidence, and so on. Yet if people are saying it's still not the case despite these things, does it not beg the question as to why? And/or what it will take to get them to believe the issues?

Also, there are a number of people on here who have argued it doesn't happen since the beginning. Despite even large profile sellers, despite the seller who was from the Shine awards having similar issues. Despite even seeing the issues itself. 

 

What am I trying to convince eBay of? That's there's a serious problem. They visited us regarding this. They asked us to give feedback, and I've gave them a presentation in person about the problems. The problem is no longer able to be hidden and is even showing up on stock reports and their own data sheets. 

 

My worry is that they aren't interpreting the problem correctly. The problem can't be understood unless you're seriously working on eBay and dealing with the issues. I want to be sure that they understand the problem, in hopes that it'll actually be addressed. Many of the issues we're dealing with now, I mentioned them being issues when the policies were announced before they even went in to effect. I've been trying my best for awhile, and eBay just doesn't listen. They say to post to the community and work with them, so that's the best I can do. We also know from past experience that eBay won't change anything unless enough public opinion and/or opinion of the stock holders is involved... so knowledge is key.

 

I've even posted the information from eBay's own data that says the GMV of Motors was down dramatically (I believe like 27% over 30 days if I remember correctly?). So that shouldn't even be a question of it's true or not if it's on eBay's own records, should it?

Motors sellers already know the issues are true. I've had a number of them contact me regarding this, and have posted alongside them on the forums before. I'm also aware of eBay staff visiting them and both ourselves and other sellers have personally made sure eBay is aware.

 

The problem isn't just motors as well.

 

Anyway, back to the original subject of what you mentioned. Yes, others might not share the same experience. But our experience has most certainly been negated and questioned, time and time again. I've showed so much evidence, but people still don't believe. Isn't it natural to wonder why when the goal would be helping them? 

Message 18 of 49
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New pattern in sales/limiting?

Type in back to school.  9,500 items in sold.  Things are flying off the shelf.  Our kids in the mid west have already started and soon it will be back to school on the east coast.  This is what parents are concentrating on now.

Message 19 of 49
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New pattern in sales/limiting?

Isn't it natural to wonder why when the goal would be helping them?

 

You haven't been on these boards long enough.....lol.  People care when their ox is being gored.........but only if they realize it. 

 

Nor are most willing to do the work to "prove" anything, if they can.  They will moan and groan about no sales, but getting them to change a title is a major task, much less asking them to keep records.....

 

Frankly, I'm totally unclear about what you want people to do.........talk, discuss, give verbal support to what you say has happened to you, but that we can't validate, except on the most general terms?  If you're unable to move ebay off the dime, frankly, I doubt this group would get anywhere....... 

Message 20 of 49
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New pattern in sales/limiting?

I think the OP is looking for specifics on other sellers experiences - have we monitored the timing of our sales? Are we big? Small? Have we noticed changes in patterns?  It helps to have some data to boil down and see if there is some consensus.

 

So, I'll answer. Every morning, between the hours of about 6:30 and 9:30 Pacific time, the door to my store creaks open and (given it's summer slow time) two to four people manage to scoot in and purchase something before the door is slammed shut and locked.

 

Once in the evening, someone will manage to get in.

 

Periodically, I will clothe seemingly the entire state of Virginia, once I clothed many of the people in Grapevine, Texas over a period of about two weeks.  Right now I'm selling a lot to California, but they have, what, the 5th biggest economy in the world? So I'm not terribly surprised.   Another week it's New York, New York. 

 

For clothing, I try to suss out if these patterns have anything to do with brand and genre of clothing. For example, when I was primarily a vintage hat seller, I did sell a lot of hats to southern buyers - no surprise since they truly appreciate a nice hat down there, but I also sold to studios in California and quite a few to the northeast. Gave me a good handle on things.  No longer.

 

These days, I can't track anything, save that bike parts go to the south in the fall (when it cools off), and the north in the spring (when it warms up), I sell more coats in winter and more linen in summer - that's about all I can track these days.

 

Oh yeah, and it all sells between 6:30 and 9:30 a.m. (once I had like 10 sales during that period of time - must have been quite a jam up getting through that door).

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Hell is empty. And all the devils are here.
Message 21 of 49
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New pattern in sales/limiting?

Zamo, do you think it is a 'mechanical' issue where they collect / process sales in batches and release them every so often or when they have x number to release?

Message 22 of 49
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New pattern in sales/limiting?

zamo your posts are some of the most informative , data backed , evidence based , well researched posts trying to explain the nightmare of what ebay has become.. just wanted to make sure you know I greatly appreciate the time you have taken to write lengthy explanations of what has gone on with ebay, ebay search,.etc.
Message 23 of 49
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New pattern in sales/limiting?

There's no figuring out the algorithms anymore, so there's nothing for sellers to talk about, it's gone into the next phase where you can't put the puzzle pieces together anymore. There are too many layers. Look at this board topics. It is usually new sellers who don't know policy. Discussing much else has little value anymore. Sellers like me are reading, but rarely commenting. What's the point? The algorithm is too complex. But one thing is happening for sure--all sellers are buyers, and sellers are not buying. People have come to ebay to sell, but those same people want to buy much less than sell for obvious reason that they want to make a profit. No matter what horrendous policies ebay has put in place, sellers still list because it's all about the money at the end of the day. Now there's some critical mass of listings, yet sellers are discouraged by the fees, risk assessment, policy squeezing us stealing our control over our own listings, and lying returns which are rampant, and so those very people, millions of them, do not buy, or buy much less than they would if they were not being simultaneously ripped off. There's the rub, because as much as people like buying things, they abhor being ripped off MORE, or they abhor being CONTROLLED to ridiculous levels, even if the financial balance sheet is in the black. The bad taste left in their mouth leaves them shying away from purchasing on ebay and seeking new sites to sell, and leaving prices higher in order to compensate for the theft. I see this as a psychological issue that ebay currently cannot solve. I don't know how they would solve it because they can't prove what sellers sent nor what buyers sent back. There's no cure. 

I do know this--the site worked better for everyone BEFORE all the changes in the last couple years. 

 

 

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New pattern in sales/limiting?

@zamo-zuan 

I am a very small seller on eBay.  Most of the income from my business is derived from other sources.

 

I do not know how reliable Treapeak is, however according the data presented there, I stay in the #1 or #2 position for sellers of handmade ornaments.

 

One thing I have noticed since the first week in June is when I make a larger sale to one buyer it will put me in the green compared to the previous month, often times well over 50% up.  When this happens, sales will slow until my numbers become inline with what is presented for the "market" comparison in Seller Hub. 

 

   

 

 

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New pattern in sales/limiting?


@dhbookds wrote:

Isn't it natural to wonder why when the goal would be helping them?

 

You haven't been on these boards long enough.....lol.  People care when their ox is being gored.........but only if they realize it. 

 

Nor are most willing to do the work to "prove" anything, if they can.  They will moan and groan about no sales, but getting them to change a title is a major task, much less asking them to keep records.....

 

Frankly, I'm totally unclear about what you want people to do.........talk, discuss, give verbal support to what you say has happened to you, but that we can't validate, except on the most general terms?  If you're unable to move ebay off the dime, frankly, I doubt this group would get anywhere....... 


I'm not asking anyone to prove anything. But it wouldn't be fair of me to assume if they have no sales that they haven't tried changing anything or hadn't kept records. I've had many sellers on here ask me for advice and attempt my advice, or share their records with me, so I know some definitely put in work to try to improve!

 

Regarding what I want people to do... well relating to the subject of this topic specifically, I just want to know if others are noticing this pattern of sales that we've had. It's not the easiest thing to check, because eBay's site doesn't list the exact time the order was initiated/paid, but for anyone who does have access (through software or anything similar) it's fairly easy to check. If we can find some sort of common denominator or similarities it will be more data collection to try to figure out what's going on. That's all I'm asking for.

 

Beyond that, I was asking katagg what it would take to believe me, because I'm curious of what exactly is so hard to believe. You can say people can't validate what I say, for some things that's true. But as mentioned before, I've always encouraged sellers to test things for themselves, and that could show you whether the things I say are true or not. I also put in a lot of work providing evidence, screenshots, videos, etc of problems that have been encountered, and I've been very transparent regarding it. EBay has never denied my claims, and has looked in to them, at times even confirming what I've said. And I've even shared SR#'s etc of cases where they could validate what I say.

 

So I don't think it's accurate to say people "can't validate" my claims. I think my record speaks for itself. How many of the things that I've suggested ended up not being true...? How many actually became more prevalent over the months following me bringing attention to them...?

 

With that said, back to my question for the other seller... an answer would REALLY be helpful if I could understand why some just refuse to believe these things, despite the evidence, despite correlation from many other sellers. Because it doesn't make sense. You know in your last message, you said...

 

"That doesn't negate your experience, but neither does yours negate ours."

 

It would be no problem if that were the truth on here. But it's not.

 

If I seen anyone else making comments like mine, but it wasn't happening to me, I would say: ""Oh, that's not happening to me, but I have no idea if it's happening to others!".

 

But that's not what they say to me. What do they say to my comments? They say "It's not happening to me, these things don't happen, these things aren't real, there is no problem, eBay is fine!"

 

That's far beyond sharing their own experience, and directly negating not only my experience, but the experience of anyone who has went through the same thing.

 

So again, that's why I asked that question. It's up to him if he wants to respond and has every right not to if he doesn't want to.

 

At the end of the day, I would still like to learn why exactly they aren't able to believe me, and furthermore why exactly they are not simply saying it's not happening to them, but insisting the problems don't exist, despite all that I've done to show legitimacy and all the others that have correlated what I say. Because I would much rather figure out how I could work together with others on here as a community, rather than have them work against me while I'm trying to improve the situation for all of us.

Message 26 of 49
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New pattern in sales/limiting?


@patd3283 wrote:

Zamo, do you think it is a 'mechanical' issue where they collect / process sales in batches and release them every so often or when they have x number to release?


It could be. It's hard to say right now without more data. I don't want to make presumptions. 

 

It could also be related to the payment error that is going on last week. I'm not sure that it was repaired or not.

 


@mcdougle4248 wrote:

@zamo-zuan 

I am a very small seller on eBay.  Most of the income from my business is derived from other sources.

 

I do not know how reliable Treapeak is, however according the data presented there, I stay in the #1 or #2 position for sellers of handmade ornaments.

 

One thing I have noticed since the first week in June is when I make a larger sale to one buyer it will put me in the green compared to the previous month, often times well over 50% up.  When this happens, sales will slow until my numbers become inline with what is presented for the "market" comparison in Seller Hub. 

 


That's definitely something I've seen on our own store, and others have confirmed seeing similar.

 

Every time we surpassed 10-15% since last month it would drastically slow down, until we got back to about 5%, then move back up. You could see this as slopes up and down in the sales charts. 

 

After Aug 6th the algorithm switched up again, and as usual, the impression charts froze up after that day so it's not possible to see that data yet to interpret what happened. But the pattern that persisted for a awhile has definitely changed again.

 

Hopefully the new algorithm is still settling in and this isn't something we have to get to for awhile. Because I suspect if things continue through the weekend, we're about to break our record for lowest week of sales since ~2012-2013 for the 2nd time this year. 

Message 27 of 49
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New pattern in sales/limiting?

So I don't think it's accurate to say people "can't validate" my claims

 

Sorry, that was poorly worded....they can't validate your claims from their own experience.......

Message 28 of 49
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New pattern in sales/limiting?

Are any of them long time customers.  Are you saying that if they go to advanced search and put in your name, it does not come up and your listings are locked down or totally gone from the site?  Or is it that if someone who "word" searches doesn't use the exact wording necessary your listings don't come up?

Message 29 of 49
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New pattern in sales/limiting?

In my vast experience in buying & selling collectables on ebay (several million $). If a seller is listing under-priced items one after another, Im right there buying them up and putting them in my store.  Ive done it for decade and ask for more. Its common in collectables for someone to be selling something far below what it could fetch and sellers be able to arbitrage it. Not saying thats whats happening with the matchboxes but if something in the collectable world is selling within minutes, generally its under-priced and collector will watch like hawks or a another seller will buy it all up.  There have been several of us buying up at the same time. Later I see a few of the items I missed listed by someone who does what I do.

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