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New mobile format

About 10 days ago EBay seems to have a new format for iOS. I have used my iPhone  exclusively for my computer work, including eBay for the past 6 years.

This new format is a disaster!  I can’t list an item; it says eBay doesn’t know what my address is.  I can’t find where in settings to reinstall my address (hasn’t changed in 6 years).  I can’t find sold item prices.  I can’t find my own items anyway nearly as easily as before.  Navigation is nearly impossible.  I can’t find a telephone number for a human.  This may be the end after 21 years.

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Re: New mobile format

Welcome to the new and never improving eBay!!

Message 2 of 5
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Re: New mobile format


@marinvalley wrote:

About 10 days ago EBay seems to have a new format for iOS. I have used my iPhone  exclusively for my computer work, including eBay for the past 6 years.

This new format is a disaster!  I can’t list an item; it says eBay doesn’t know what my address is.  I can’t find where in settings to reinstall my address (hasn’t changed in 6 years).  I can’t find sold item prices.  I can’t find my own items anyway nearly as easily as before.  Navigation is nearly impossible.  I can’t find a telephone number for a human.  This may be the end after 21 years.


Don't look for a phone number. You would need to have ebay call you (scroll to the bottom of any ebay page and click help & contact/contact us. Wade thru options untill you find the one to have ebay call you.)

Message 3 of 5
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Re: New mobile format

I have Android but they want you to download the app that's why the mobile format has disappeared. There's no longer a mobile format just desktop format to make it as difficult as possible to use on a phone. I hate that cynicism and manipulation so I'm not using eBay much at all now. Why do these large companies eventually shoot themselves in the corporate foot? I suspect it's corporate arrogance. 

To be honest there are other ways to buy and sell. Just use websites which respect the customers who want to use them.

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Re: New mobile format

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

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