eBay

wilsonharborsales · ‎03-19-2024

I received a negative feedback because the buyer wanted to cancel the sale during shipment (found a better price). I received a neutral feedback from a buyer who cancelled immediately after purchasing (was fully refunded, buyer purchased on accident). I appealed both of these through the appeals process. Both were denied … the reason being ‘technical error’. I contacted CS, but since the appeals process was complete, there was nothing they could do.

At the end of the day, this kind of thing impacts all sellers equally and I am not too upset about it.

Just wondering if others have noticed such things surrounding feedback policy.

Have a wonderful day, WHS

gurlcat · ‎03-19-2024

Yes if you use the search function you'll see a lot of recent posts about it here.

mam98031 · ‎03-20-2024

That negative about the Cancellation should be removeable. I know you have tried and been denied, but I encourage you to do it again. I know they said that nothing else can be done, but that isn't necessarily true.

It is important to emphasis that most of what the buyer posted was about their buyer's remorse, not a problem with the item you had for sale, they just found something elsewhere they liked better. That is no fault of yours, the buyer just didn't do their job of shopping well enough.

Now a couple of important things to have available to you when you talk to Ebay. The date of the purchase, the date you shipped and the date the buyer requested the cancellation. That chain of dates should show how the buyer waited too long to ask for the cancellation, so you could not comply with their request.

One other thing I want you to check before contacting Ebay. Go to the buyer's Feedback Page. Click on the tab that says Left For Others, do you see them doing anything similar to any other sellers. If you see other negatives or a lot of negatives, that can prove the buyer's abuse of the feedback system and that is a policy breach which could help you get this FB removed too.

Come on back and tell us what you see.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home