Never selling on this platform again

[Anonymous]

I have been selling on ebay for twenty years and recently cancelled an order with a repeat buyer.  These items were not in stock and never should have been listed.  When restocked we did list the items again and this same repeat buyer purchased them.  Now my account is restricted?  I have always shipped within 48 hours, had 100% positive feedback, etc.  Now ebay is jerking me around about getting my money from this order and wants proof of delivery, etc, etc.  I use UPS Ground through ebay shipping as I always have.  There is no reason at all my account should be restricted or my money withheld by them.  They gave no reason for doing so that is specific or makes any sense.  I will never sell on this platform again. 

[fern*wood]

How many out of stock cancellations are showing on your dashboard?

[ebooksdiva]

Your account is restricted because you cancelled for out of stock once too many times. Sorry. 

[luckythewinner]

They gave no reason for doing so that is specific or makes any sense.

eBay does not give exact reasons about how and why they assign risk to a transaction. If they did, it would just give information to people trying to avoid detection.

[ckimodog]

@Anonymous 

Sorry for your situation.  I think eBay is more concerned as where you sourced your inventory from.  Did they ask you for receipts on any of those items you have sold in the last 6 months? No offense to you, but eBay is saturated with so much stolen merchandise.  The law is leaning on them to clean up this site and eBay doesn't want any negative customer service repercussions, in other words, no BBE.  (Bad buyer experiences)  My suggestion is to get your receipts together when they do ask and remit them as soon as you can.  Most likely you account will be re instated.  

Good luck to you. 

[thelongball · Accepted solution]

Things have really changed on eBay in past couple months. Looking at your feedback it looks as if you took some time away from eBay. Our old feedback from our past history is no longer looked at by them as they review us in 90 day increments. I'm so sorry this happened to you as you appear to be a great seller. But when you took the time away and have so few new orders since returning you are being viewed as a new seller. They are holding all of us to a metric system that is based on percentages of defects. When anyone either is new or coming back from a lay off period, it leaves very little room for error. Not having enough orders in the pipeline causes the no room for error. All our metrics are based on not causing disappointed buyers. You corrected your error and made the customer happy. But the bad thing is we are in a AI world now and the artificial intelligence isn't smart enough to see your repair was done. AI has no feeling or common sense. It only deals with facts. Its our new world and feelings for people are going to go away it appears. Again I'm sorry this happen to you but don't feel like the Lone Ranger as we are all only a short step away from the same treatment.  

[mantle1951]

It might have to do with your  sales of $350.00 each for almost identical items.....

[albertabrightalberta]

@Anonymous 

That you had OOS cancellations only added to your problems. Your funds would have been held even without the cancellations because there was a long break between recent selling and your previous selling activity.

According to your feedback (and you've only been a member for 9 years, not 20), you took a long break from selling and as such, breaks longer than 90 days subject you to up to 30 day holds on your funds. 

You will get the money as long as you ship with tracking and can comply with any documentation requests from ebay. 

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=funds%20held&lucenceai=lucenceai&docId=HELP1450