Neutral Feebdack

[mario9193]

So, for the first time in 16 years, I have 3 NEUTRAL Feedbacks.  Why is it that we can't post anything to rebuke feedback?  A seller left me neutral feedback because the item I sold was shipped from Mexico.  Mind you, it was the exact item, in new condition, well packaged AND shipping stated OUTSIDE OF COUNTRY 11-23 business days.  So, she felt deceived and gives me neutral feedback.  She received it faster than normal and she's mad because I choose to help out someone in Mexico.  What can I do here?  

[badgers_36]

Why is it that we can't post anything to rebuke feedback?

Responding to Feedback and adding follow-up comments

http://pages.ebay.com/help/feedback/respond.html

Choose your response wording carefully...keep it professional, not personal.

[best_vintage_photos]

Why can't you respond to FB? I can. You should be able to as well, right?

[nowthatsjustducky]

Why do you have the item's location declared as El Paso, TX instead of Mexico?  That is deceptive actually.

Item location and seller location are not the same thing.

[badgers_36]

Listing shows....

FREE Economy Shipping from outside US 

Item location: El Paso, Texas, United States

It might have been better to mention where the item is coming from in the item description - something like...

"Item will be shipped from Mexico. As noted at top of listing, FREE Econony shipping from outside US."

instead of/in place of...

"Please leave feedback as soon as possible.  I've had over 40 transactions with no feedback left.  Thank you!!!"

[the*dog*ate*my*tablecloth]

You can soil your own feedback as much as you want as long as it follows the feedback rules. You cannot however put anything negative on a buyer's feedback profile.

[zcmi11]

 Don't put a comment. Try to work it out with the buyer (again)

_______________________________________________________________

Besides the buyer is technically right.

The listing does have   FREE Economy Shipping from outside US See Details

But when you click on "see Detials" It shows El Paso

Shipping and handling

Item location: El Paso, Texas, United States

Shipping to: United States

____________________________________________________________________

If that would have been accurate you would have standed a fairly decent chance of having the comment removed.

You'd be able to show CS the listing and that where the item ships from was accurate and indicated in the listing.

Have you been in contact with the buyer? Sometimes you have to eat a little crow when you try to reason with a buyer and explain things.

If the person feels deceived you could explain that was not your intent and you thought the listing was accurate - and that you fixed it.

[mario9193]

I did contact the buyer and received no response.  I'm irked because she received exactly what was ordered and gave me 1 star on shipping.

[mario9193]

I live in Colorado and ship things from Colorado when I can.  I have a family in Mexico that I help and that's why somethings come from Colorado and some things from Mexico.  Just depends on where I have things.

[in.a.nutshe11]

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@mario9193 wrote:

I live in Colorado and ship things from Colorado when I can.  I have a family in Mexico that I help and that's why somethings come from Colorado and some things from Mexico.  Just depends on where I have things.

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The item location must be accurate.  You should change item location on each listing to where the item will be shipped from. 

I would also remove the feedback comment in your listings.  It sounds unprofessional and it's just begging for buyers to leave you fb no matter how pleased they are.

[chrysylys]

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@mario9193 wrote:

I live in Colorado and ship things from Colorado when I can.  I have a family in Mexico that I help and that's why somethings come from Colorado and some things from Mexico.  Just depends on where I have things.

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But the listings need to be accurate.

[garymi6 · Accepted solution]

Exactly. Alot of buyers feel like they just got sold a drop shipped item if it doesnt come from the location listed. Why does that matter to some buyers? I dont know. I personally could care less, but some buyers look at it like you didnt actually have any merchandise and charged them extra when they could have bought it cheaper from the same vendor you did. Which in my opinion would be their own fault for not shopping around, but eh, it is what it is, and some buyers loathe being send a drop shipped item.

On another note, I would never consider drop shipping but for other reasons. The river and ebay arnt desiged for drop shipping, and have many unaviodable pitfalls for drop sellers built into the policy. The policy that was made with sellers who actually own their inventory in mind. Thats my issue with selling drop shipped items.

Also, OP, you can respond to feedback left on your feedback page, but do know that many times a sellers own response is much more detrimental than the original neg/neutral. Remember that buyers that review your feedback arnt gonna know all the details and to err on the side of caution, the buyers comments are going to carry more weight in their minds than your response. Suck it up and make it an apology/resolution and positive. No matter the situation, do that for YOUR own best interest

[threshold.sales.group · Accepted solution]

IMO, it's almost always a mistake to reply to a neutral. They don't count against you going forward and don't even lower your feedback %. A response most times simply draws attention to the feedback and 70% of the time the seller comes across as unhinged. Outright poor, negative feedback doesn't seem to slow sales for the highest volume sellers - most eBay buyers (excluding plugged in / involved sellers) today just want the best price and prompt shipping and they appear willing to take their chances.

[mario9193]

Well, I've sold 82 items in 2 months and have received 13 feedback.  I sorta need the powerseller discounts and can't do anything about it without feedback being left.  Sooooo.....awkward.....What now?

[garymi6]

Plenty of sellers get a dismal percentage of buyers leaving feedback. You just have to wait till enough do to qualify. Im a silver powerseller and it gives you the commercial plus discount on shipping regardless of top rated status (which I get back trs status feb  with the new system. 🙂 ), but im not sure what benifit your refering to for basic bronze powerseller  status. To my knowledge it does nothing.