Negatives are getting old. Even after a refund and the item not returned.

[chartlandco]

Gave a refund immediatly after receiving a complaint on an item. Here to find that the item was correct. I still got a Negative because the buyer said I didnt send her another item. But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

[usmediamass]

Ebay does not care about feedback anymore. You got lucky be glad the buyer did not open the return. Correct or incorrect it would have counted on your service metrics without any chance of removal. There will be a whole bunch of sellers starting this month that will lose 4% of all the money they collect in that category becasue of buyers exploiting the system.
4% off the top of the slim margin category I sell in is a the kiss of death.
Good luck.

[mommadukestreasurehunt]

It's the race to 14% ~ We should place bets.    We will eventually all get there I'm assuming.

[fern*wood]

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@mommadukestreasurehunt wrote:

It's the race to 14% ~ We should place bets.    We will eventually all get there I'm assuming.

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There is a lot of truth in that.  It seems that defects weren't catching enough sellers so now they have added the additional metric on returns that will mop up the rest.

[pburn]

At 99.8%, you have an excellent feedback rating. At the volume of business you do, three negatives and three neutrals seems to me, as a buyer, to be an acceptable number. Your feedback rating would be of no concern to me.

Your responses to those negatives and one of the neutrals, however, would definitely make me think twice about buying from you. If you were the only source of an item, I probably would, but if I could get them at a similar price from someone else, I'd probably go with another seller. You might want to reconsider how you phrase your responses to negative/neutral feedback. Your responses are worse than the feedback comments themselves.

[gracieallen01]

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@pburn wrote:

At 99.8%, you have an excellent feedback rating. At the volume of business you do, three negatives and three neutrals seems to me, as a buyer, to be an acceptable number. Your feedback rating would be of no concern to me.

Your responses to those negatives and one of the neutrals, however, would definitely make me think twice about buying from you. If you were the only source of an item, I probably would, but if I could get them at a similar price from someone else, I'd probably go with another seller. You might want to reconsider how you phrase your responses to negative/neutral feedback. Your responses are worse than the feedback comments themselves.

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Hmmmm.  My immediate thought/response from reading the reply to the first neg I found - the one on page 2 - was that the only buyers that might be fended off by the reply were the ones that weren't being honest and really wanted something for nothing.

But, then again, I don't buy online all that often, anymore.

[pburn]

So, what are you trying to say? That I'm the type of buyer that isn't being honest and really wants something for nothing? That's pretty offensive.

[castlemagicmemories]

That's a very popular way of thinking, but a refund doesn't make everything all right, and the buyer has a right to express their thoughts in feedback.

Buyers are not required to send pictures.

I am sorry that happened to you, though.

[gracieallen01]

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@pburn wrote:
So, what are you trying to say? That I'm the type of buyer that isn't being honest and really wants something for nothing? That's pretty offensive.

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I have no control of how you might interpret a comment I've made.  Take offense, if that is your choice.

Personally, I was responding to the comment in the feedback and I thought I said just exactly what I had intended to say, and not 'trying' to say anything else.

[luckythewinner]

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

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I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

[ersatz_sobriquet]

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@chartlandco wrote:

Gave a refund immediatly after receiving a complaint on an item. Here to find that the item was correct. I still got a Negative because the buyer said I didnt send her another item. But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

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Please stop rewarding the complaints with refunds without getting the item back. I believe it trains buyers that if they can get something for free once, maybe they can get something for free over and over again. Hurts all sellers. 

[gracieallen01]

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@luckythewinner wrote:

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

---

I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

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Just curious, but wouldn't that be akin to not allowing a buyer to consider a return a "positive" experience?

[luckythewinner]

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@gracieallen01 wrote:

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@luckythewinner wrote:

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

---

I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

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Just curious, but wouldn't that be akin to not allowing a buyer to consider a return a "positive" experience?

---

Not sure I understand what you are asking, so let me elaborate on my point. 

Let's say a seller lists an item at auction and it sells for well below what the seller wanted. Instead of honoring the sale, the seller cancels the transaction and refunds the buyer.  

So by charlandco's logic, that buyer would be prevented from giving the seller a negative because no return was opened and a refund was given. 

If that were the case, eBay and the seller are essentially telling the buyer he shoul dbe happy and consider this a positive experience. I think that is flawed logic that would erode buyer's confidence in eBay. 

[the*dog*ate*my*tablecloth]

I agree with you pburn. No buyer wants to deal with a rude and retaliatory seller. Except the bad buyers don’t care what sellers ant so it’s likely only the good buyers who read feedback and run away.

[gracieallen01]

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@luckythewinner wrote:

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@gracieallen01 wrote:

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@luckythewinner wrote:

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

---

I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

---

Just curious, but wouldn't that be akin to not allowing a buyer to consider a return a "positive" experience?

---

Not sure I understand what you are asking, so let me elaborate on my point. 

Let's say a seller lists an item at auction and it sells for well below what the seller wanted. Instead of honoring the sale, the seller cancels the transaction and refunds the buyer.  

So by charlandco's logic, that buyer would be prevented from giving the seller a negative because no return was opened and a refund was given. 

If that were the case, eBay and the seller are essentially telling the buyer he shoul dbe happy and consider this a positive experience. I think that is flawed logic that would erode buyer's confidence in eBay. 

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But, I thought ebay already gives the seller a negative for refund by way of a ding?

As for your statement, WHAT IF, say a buyer purchased something as a gift, but the person to whom the gift was purchased passed away before it was given?  If the buyer asked to return it (without or with submitting a claim through ebay) because it was too sad to keep, and the seller said, 'Why, of course!', why wouldn't that be considered a 'positive' experience?