Negatives are getting old. Even after a refund and the item not returned.

[chartlandco]

Gave a refund immediatly after receiving a complaint on an item. Here to find that the item was correct. I still got a Negative because the buyer said I didnt send her another item. But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

[castlemagicmemories]

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@luckythewinner wrote:

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

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I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

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True.  The buyer wanted the item they bought, if they wanted their money, they wouldn't have bought in the first place.

[castlemagicmemories]

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@the*dog*ate*my*tablecloth wrote:

I agree with you pburn. No buyer wants to deal with a rude and retaliatory seller. Except the bad buyers don’t care what sellers ant so it’s likely only the good buyers who read feedback and run away.

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I agree, but there are sellers who find it incredible that there are rude and retaliatory sellers, no matter how many other sellers as buyers or just buyers post that that is happening.  

[castlemagicmemories]

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@gracieallen01 wrote:

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@luckythewinner wrote:

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@gracieallen01 wrote:

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@luckythewinner wrote:

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@chartlandco wrote:

But she never gave me any proof that the item was incorrect. Didnt open up a return. I think if a refund is gave immediatly that shouldnt happen. 

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I don't think sellers should be allowed to consider a refund to be a "positive" experience. 

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Just curious, but wouldn't that be akin to not allowing a buyer to consider a return a "positive" experience?

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Not sure I understand what you are asking, so let me elaborate on my point. 

Let's say a seller lists an item at auction and it sells for well below what the seller wanted. Instead of honoring the sale, the seller cancels the transaction and refunds the buyer.  

So by charlandco's logic, that buyer would be prevented from giving the seller a negative because no return was opened and a refund was given. 

If that were the case, eBay and the seller are essentially telling the buyer he shoul dbe happy and consider this a positive experience. I think that is flawed logic that would erode buyer's confidence in eBay. 

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But, I thought ebay already gives the seller a negative for refund by way of a ding?

As for your statement, WHAT IF, say a buyer purchased something as a gift, but the person to whom the gift was purchased passed away before it was given?  If the buyer asked to return it (without or with submitting a claim through ebay) because it was too sad to keep, and the seller said, 'Why, of course!', why wouldn't that be considered a 'positive' experience? 

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

[gracieallen01]

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@castlemagicmemories wrote:

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

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That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

[castlemagicmemories]

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

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That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

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With all due respect, more like one size fits most.  

[nitinkumar007]

Ebay doesn't care about sellers! They simply don't. I am not a big seller but I used to sell here for quick sale like my older devices. Such as phones but they are always in like new condition. Last two times I have had noobs buy my phones. Brand new galaxy note 9, buyer tried to tell outside of ebay to refund him and I will save 50 dollars in fees. I was like no. The phone was fully paid off while it was in transit, heck I didn't even sell it as unlocked. I sold it as it is for AT&T only. Buyer fricking filed return saying its not as described because it wasn't unlocked. I told the buyer wait a day or two and I will get it unlcoked. Did it, gave the buyer unlock code and he said it was wrong! AT&T called it out, saying that is simply not true. Unlock code for that imei can not be wrong. Then buyer canceled return and disappeared for a month. I was like okay, so I was saved from a forced refund but month later he said oh the phone locked it self and asking for a PUK code. I told this guy PUK code is sim security code, if you have a tmobile sim you need to call tmobile for PUK code, lol! I sware the guy was either an idiot or straight up lier. He probably felt like he shouldn't have canceled return.

Now I sold a like new iphone 6s plus. Unlocked, had been tested internationally, tmobile and at&t. Now what did I know that the buyer was using it with MVNO that don't even have their own network. Straight Talk is horrible in phone support, they couldn't get buyers phone on their network. I knew exactly what buyer needed to do, went out of my way to help him out and he went MIA. So I asked ebay to step in. Someone from ebay support emailed me said I am a great seller going out of my way to assist the customer. I don't know if they have fake names, but this rep's name was purple. in the email it said buyer has 3 days to respond and if he doesn't respond they will decide in my favor.

3 days pass and buyer still hasn't responded. But I get an email, hey we have decided in buyer's favor even though ebay frickin told me it would be decided in my favor. lol! They just don't care, now I have funds on hold, buyer in the wind. Its whatever, I am done with these liers. It simply does not matter, common sense is not a place with ebay. They can complain about they are losing sellers, its because of their own doing.

I didn't have an issue with refunding buyer, the dude just stopped responding and its been 10 days. I already told him the phone was as described. He said it wasn't unlocked, not knowing if the phone accepted straight talk sim, it means its unlcoked. But for ebay to lie to me straight up and its written in an email is just crazy! Telling me they will be deciding in my favor if buyer doesn't respond lol, but did the opposite.

Now the buyers can send me rocks in a box, my money is gone. Ebay will automatically refund as soon as the package is marked delivered. I am surprised ebay doesn't have a class action law suit on its hand for their unfair treatment of sellers.

[gracieallen01]

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@castlemagicmemories wrote:

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

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That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

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With all due respect, more like one size fits most.  

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Just out of curiousity, how many exceptions are needed before a definition of "One size fits all" is rendered inaccurate?

[susmcl23]

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

---

That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

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With all due respect, more like one size fits most.  

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Just out of curiousity, how many exceptions are needed before a definition of "One size fits all" is rendered inaccurate?

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Castle said one size fits MOST. 

Just because the seller refunds, doesn't make it a positive experience. 

I had one recently. I bought a T Shirt for my son, it didn't fit, and the measurements weren't correct. The seller accepted returns so I decided to return for REMORSE even though the measurements were off.

I took so much abuse from the seller it was just sad. Accused of everything from swapping the shirt to cutting the shirt and re-sewing it. On top of that the racial slurs and misogynistic comments. 

eBay automatically refunded because the seller refused after delivery.

Did I neg that seller? Yep! He called me names in his response. 

He's since sent about 50 hate mails to my eBay mail, he found me on social media and joined several groups I'm to harass me.

I'm on a new account because I've contacted eBay THREE times and he continues to send messages.

All this for a $59 sports logo shirt.

[gracieallen01]

I didn't say that refunding always makes it a positive experience.  Someone else said that sellers shouldn't be able to consider a refund a positive experience - with the impression that never should it be considered a positive experience.  If I read that wrong, I apologize.  I was pointing out the fact that SOMETIMES, it CAN be a positive experience. 

I will leave you folks now to your absolutes.

[muttlymob]

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@pburn wrote:

At 99.8%, you have an excellent feedback rating. At the volume of business you do, three negatives and three neutrals seems to me, as a buyer, to be an acceptable number. Your feedback rating would be of no concern to me.

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IMO the 62 feedback revisions tell another story.

[susmcl23]

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@muttlymob wrote:

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@pburn wrote:

At 99.8%, you have an excellent feedback rating. At the volume of business you do, three negatives and three neutrals seems to me, as a buyer, to be an acceptable number. Your feedback rating would be of no concern to me.

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IMO the 62 feedback revisions tell another story.

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@muttlymob

Isnt that lifetime revisions rather than yearly?

[muttlymob]

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@susmcl23 wrote:

Isnt that lifetime revisions rather than yearly?

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Yes it is.  again just my opinion, but it's still enough to shed a different light on the feedback profile.

[castlemagicmemories]

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

---

That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

---

With all due respect, more like one size fits most.  

---

Just out of curiousity, how many exceptions are needed before a definition of "One size fits all" is rendered inaccurate?

******************************************************************************************

Neither you nor I have the actual statistics so it is useless to speculate.  While there may be some scenarios that don't fit, given the scenario you listed, that may be a very small percentage.  

Outside of an expression, actual companies left off the use of one size fits all in favor of one size fits most as they realized that one size does not fit all.  In some situations, it is impossible to craft something that will be fair to everyone, just as they realized that it was impossible to craft a product that would literally fit all.  In both cases, they do the best they can.  And that was my point, one size fits most of the scenarios that fit the Ebay rule, rather than disparaging it because you came up with a scenario, although highly unlikely, that would not fit the parameters.  You want it to be exact, and I understand why, but consider that the cost to mediate would be significant, possibly generating more fee increases, and Ebay no longer mediates these disputes.

A better question might be just how many exact scenarios, since you mention many, many without specifying,  and what would they be that require exemption.  With all due respect, the example you give is far fetched at best.  A better solution might be if you have significant concerns about the system and feel it is wrong as is, investigate other avenues of selling that are more to your taste.  

[castlemagicmemories]

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@susmcl23 wrote:

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@gracieallen01 wrote:

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@castlemagicmemories wrote:

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@gracieallen01 wrote:

---

@castlemagicmemories wrote:

---

That would probably be a very rare experience, and the vast majority of returns especially SNAD wouldn't fall under that.  

---

That was merely one example out of many, many possible scenarios and a very good example of why 'One Size Doesn't Fit ALL'.

---

With all due respect, more like one size fits most.  

---

Just out of curiousity, how many exceptions are needed before a definition of "One size fits all" is rendered inaccurate?

---

Castle said one size fits MOST. 

Just because the seller refunds, doesn't make it a positive experience. 

I had one recently. I bought a T Shirt for my son, it didn't fit, and the measurements weren't correct. The seller accepted returns so I decided to return for REMORSE even though the measurements were off.

I took so much abuse from the seller it was just sad. Accused of everything from swapping the shirt to cutting the shirt and re-sewing it. On top of that the racial slurs and misogynistic comments. 

eBay automatically refunded because the seller refused after delivery.

Did I neg that seller? Yep! He called me names in his response. 

He's since sent about 50 hate mails to my eBay mail, he found me on social media and joined several groups I'm to harass me.

I'm on a new account because I've contacted eBay THREE times and he continues to send messages.

All this for a $59 sports logo shirt.

---

Thank you SO much for your support and for posting this.  It was very kind of you to file that as remorse when you should have filed SNAD due to the wrong measurements, so sorry you had to go through that abuse in spite of your kindness in saving him postage costs.  I have often posted of the TRUE SNADs that have increased and the abusive, hostile customer service given in hopes to intimidate the buyer to just go away, but have been pilloried for that, even though I said there were bad buyers and bad sellers, and provided links to threads by sellers as buyers who detailed the high incidence of SNADs and abusive customer service they received.  Many buyers simply don't buy here again after they experience this.  

 https://community.ebay.com/t5/Selling/SNAD-SCMAZZLE/td-p/27724675/page/4

https://community.ebay.com/t5/Archive-Selling/I-m-beginning-to-see-what-buyers-contend-with/td-p/278...

https://community.ebay.com/t5/Selling/The-primary-problem-with-ebay-is-not-the-buyers/td-p/28937636

It's an unattractive and inconvenient truth that many refuse to accept in spite of the fact that more and more posts appear that attest to this.  

It is incredible the lengths that some will go to.  Swapping the shirt and re-sewing it.   SMH

As for measurements, I have had items as much as 6 INCHES OFF!  

[pburn]

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@muttlymob wrote:

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IMO the 62 feedback revisions tell another story.

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Ouch. Didn't notice those when I looked at feedback. Thanks for pointing it out.