Negative feedbacks

[jzreel584]

I have noticed lately that buyers can leave a negative feedback for whatever reason they want even it's obviously unreasonable. You reach out to eBay and they won't do anything.

Also before, if an item is returned and refunded, buyer can not leave a negative feedback. Because of course, the problem is settled. Now, you tried your best to work things out with the return but still can leave a negative feedback!

And even if you have over 500 positive feedbacks in a 90 day period, you can hardly see a difference on you rating. But one, just one negative feedback and your rating will go down right away 1-2%. I'm still baffled on how they make their computation.

[bonanza125]

Just because buyers leave a negative doesn't mean a seller can't appeal the feedback and have the feedback removed. Buyers can leave the feedback but if it violates the feedback policy the feedback will get removed. You have a return policy where you have 30 days w/seller pays for shipping. So if there is an issue the buyer should be filing a return case. Have you filed an official appeal through the Ebay system in regards to your negative feedbacks? 

[slippinjimmy]

If there is a problem with an order buyers can give you a negative. The fact that you refunded doesn't make the problem vanish.

As far as not knowing how feedback is calculate, just go top you Feedback profile and click on the little i (in a circle).

FYI - Feedback rating is based on the previous 12 months (not 90 days)

FYI #2 - If you have 500 positives and receive one Negative your percentage rating would be 99.8% (2 tenths of 1 percent, not 1 - 2%)

[albertabrightalberta]

No sellers are happy when they get a negative feedback but of the 8 negs you've received in the past 12 months, most appear to be for NAD (not as described) or inaccurately described items. Another item was out of stock and another was smelly. 

And there were 10 neutral feedbacks with similar (OOS and NAD) complaints. 

Issuing a refund and/or sending free substitute items doesn't make a positive experience for those buyers. 

[mam98031]

@jzreel584 

"... if an item is returned and refunded, buyer can not leave a negative feedback. "  That is not correct.  While you may think the problem was settled, your buyer could be feeling something different and very disappointed they didn't receive the item they thought they would.

Your feedback with eight negatives is 99.6%.  So because of the quantity of transactions you have, your feedback percentage has gone down by 0.4%.  No where near the 1-2% you thought it did.

[inhawaii]

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@jzreel584 wrote:

I have noticed lately that buyers can leave a negative feedback for whatever reason they want even it's obviously unreasonable. You reach out to eBay and they won't do anything.

"Unreasonable" is subjective.

Ebay does not remove feedback that is unreasonable.

Ebay removes feedback that violates feedback policy.

[fern*wood]

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@jzreel584 wrote:

I'm still baffled on how they make their computation.

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The calculation is shown to you if you click on the tiny "i" beside your feedback percentage.

[pickapaper]

@jzreel584 

I only looked at your two most recent negatives. 

The Ralph Lauren dress was listed as size 14 but the photo of the tag clearly shows size 8 and the buyer received an 8 but she wanted the 14 you had listed.  You made an error on that one, hence the negative.

On the Perlina handbag one, the buyer claimed in the negative that it was not leather which is not true because Perlina handbags are made of leather.   She only paid $10.00 plus $8.99 shipping for it but with your return policy, it would have cost her another $8.99 to return it, thus she would have had $28.00 plus tax tied up in it to get a refund of $10.00.   She wasn't going to do that so she did the next best thing, she made up an excuse and left a negative.    I don't know if this buyer contacted you or filed a claim before leaving the negative so I don't know if anything could have been worked out, but maybe she was hoping you would offer her a refund and let her keep the handbag in exchange to remove the negative.   (Just a guess.  What does her "feedback left for others" look like?  Does she leave a lot of negatives?)

[mozartbach1971]

I've had negative feedbacks removed in the past. I think it just depends on the situation.

[az93]

I still don't get it. I can't find any tiny thing to click on that explains anything. 

[kibble-net]

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@jzreel584 wrote:

I have noticed lately that buyers can leave a negative feedback for whatever reason they want even it's obviously unreasonable. You reach out to eBay and they won't do anything.

Focus on what you can do - not what you can't.

You CAN respond to the feedback professionally so anyone with two brain cells can easily see the buyer is the one being unreasonable and you've made an effort to make them whole.

You CAN use it as an opportunity to prevent the issue from recurring. Maybe there was a detail in the listing that could be improved, or some other service issue. Whatever it is, learn from it and grow.

[mam98031]

@jzreel584  and @az93 

Ebay has always been transparent as to how they calculate the feedback percentages for all of us.  It is easy to see on ANY feedback page you go on.

For yours it is as follows.  Click on the "i" icon in a circle that follows your current percentage.

[mam98031]

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@mozartbach1971 wrote:

I've had negative feedbacks removed in the past. I think it just depends on the situation.

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@mozartbach1971 

You are absolutely correct.  It will depend on if the feedback breaches the Feedback Rules.  If the feedback does, you can get it removed.

[reallynicestamps]

FWIW 

The sillier and loonier FBs say a lot more about the buyer than about the seller.

While we can leave Responses, it is usually better to keep silent and let the other guy look like a drooling anger monkey. 

What really hurts sellers are FB with a consistent pattern (Not As Described or slow shipping) and making excuses in Responses instead of offering solutions.

A good response would be: " We take Returns. Buyer refused to return for refund."