Negative feedback

[buyacherry]

I received negative feedback. Buyer paid for 2 items and then sent message asking discounts for items and combined shipping. Buyer paid right away and didn’t use best offer. I tried to negotiate with buyer, but he requested refund shipping money.
Ebay POLICY - FEEDBACK EXTORTION Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers.

[gamersbaystore]

You have no obligation to combine shipping, nor to negotiate prices after a sale has commenced. I would absolutely fight this and demand ebay remove the feedback. If the buyer wasn't happy with the pricing, then they shouldn't have bought it.

People do this crap to me too, they will buy something, then demand they get a discount. The answer is no. If you don't like the price, then don't buy it.

[fashunu4eeuh]

Hi, trying to see the big picture but not getting the whole view from info given. Had a few questions for clarification.

Are you saying the buyer first threatened you with negative feedback if you did not discount the shipping? And then he left the negs?

“ I tried to negotiate with buyer, but he requested refund shipping money.”
What terms did you offer if not a partial refund? 

Just out of curiosity, if you decided to send the two lightweight items in one package anyway, why not refund part of the shipping? Granted, the buyer  was in the wrong here. They should have inquired prior to buying. That would have been the most reasonable thing for him to do. Not ask after the fact.

Did he ask for the partial refund before or after delivery?

[buyacherry]

Customer Service said: According to our standards this feedback doesn’t meet the criteria for removal as it pertains to the buyer's experience with the entire transaction and the item.

[albertabrightalberta]

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@buyacherry wrote:

I received negative feedback. Buyer paid for 2 items and then sent message asking discounts for items and combined shipping. Buyer paid right away and didn’t use best offer. I tried to negotiate with buyer, but he requested refund shipping money.
Ebay POLICY - FEEDBACK EXTORTION Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers.

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Understand that I'm not advocating for feedback extortion or buyers making requests for discounts after purchases.

But according to the feedback left by the buyer, you shipped both items in one package.

Did the buyer make 2 separate purchases and 2 separate payments? If so, you should NOT have combined them. They should not have been shipped together. 

Although you don't have to offer a discount for combined shipping, you were wrong in this case by shipping together. 

And this is my personal opinion. YMMV. For the item for which the buyer negged you, charging $14 to ship a bracelet by ground advantage, that is excessive!

If the buyer paid $26 for the shipment of both a necklace and a bracelet by ground advantage in one package, shipping that might have cost a max of $6, she has a right to be angry! 

[reallynicestamps]

EBay doesn't monitor Messages (except for discussions that might take transactions off-eBay) so you have to actively Report the demand for reduced shipping and the feedback extortion yourself.

And remember to specifically ask for the removal of the feedback.

Best wishes.

[buyacherry]

Buyer made one payment for 2  items. When I bought shipping label  eBay  automatically combined  this 2 items in one package.

[buyacherry]

Buyer made one payment for 2  items. When I bought shipping label  eBay  automatically combined  this 2 items in one package.

[luckythewinner]

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@buyacherry wrote:

I received negative feedback. Buyer paid for 2 items and then sent message asking discounts for items and combined shipping. Buyer paid right away and didn’t use best offer. I tried to negotiate with buyer, but he requested refund shipping money.
Ebay POLICY - FEEDBACK EXTORTION Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers.

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Change your business model and start refunding postage overages. Because if you are going to qute eBay policy, I can too: 

Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered

• Actual cost paid to the shipping service
• Handling costs, including the cost of packaging materials and insurance
• The actual cost of delivery confirmation or extra services, such as certificate of mailing, certified mail, collect delivery, delivery confirmation, registered mail, restricted delivery, return receipt, signature confirmation, special handling, or similar services

https://www.ebay.com/help/policies/default/shipping-policy?id=5035

[iamalwaysright]

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@buyacherry wrote:

Customer Service said: According to our standards this feedback doesn’t meet the criteria for removal as it pertains to the buyer's experience with the entire transaction and the item.

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Welcome to ebay feedback removals dept.