Negative feedback

[salewithyou]

Hello Sir

sir i recieve negetive feedback 1 month ago.it is not our mistake it is factory fault

i contact the buyer next day he said cant change he gave negative feedback.i want to change the feedback how to change or remove negative feedback.please help

[an_8227]

You chose a supplier there for you deserve the negative feedback.

I'm sure I'm not alone when I say that buyers are sick and tired of Asian dropshippers getting their feedback scrubbed.

[pburn]

This discussion board is not regularly monitored by eBay staff. Anyone answering your question is an eBay buyer or seller, just like you. To speak to eBay directly, you must call them, or have them call you, or contact them via their Facebook page.

Here's an eBay help page explaining how to send a feedback revision request to your buyer. S/he can revise the feedback or refuse to do so:

https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102

Here's an eBay help page on feedback removal. You have to click on the plus sign (+) next to "Read our full policy" in order to expand the explanation.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy/seller-performance-def...

I've read the feedback comment and your response. I don't think the buyer said anything that warrants removal of the comment. I do, however, commend you for your measured answer to the feedback. If a buyer reads your feedback, I think they will be reassured by your response.

Good luck!

[penguins_dont_fly]

@salewithyou

This is a member-to-member help board. Wo are not eBay employees, just users like you.

I took a look ...

Those negs and the neutral are both over 60 days old. And they all seem to be about a faulty memory/SD card.

As the seller, YOU are responsible for the quality of your merchandise that you have listed on eBay.

The buyer did not purchase the item from your supplier. They purchased it from you. You are responsible to make it right with the buyer and then you take it up with your supplier.

Now ... I looked at a few of your listings. I have some questions and concerns.

The "men's fragrance" that has a picture of a a bottle of "Blue Boos"  (sic) looks suspiciously like a knock off of a Hugo Boss product 😞 I actually had to look twice at the listing because my brain kept seeing "Boss", which (I assume) is the point 😞 And it made me wonder why the actual name of the product was not in the listing anywhere 😞

Counterfeit/replica products are not allowed to be sold here

https://www.ebay.com/help/policies/prohibited-restricted-items/replicas-counterfeit-items-unauthoriz...

Also ... I suggest that you have someone that is fluent in English read your listings. They make no sense to me ... 

[nc-daydreamer]

If you are not buying your items, having item sent directly  to you - so that you can take your own pictures, write your own ad, inspect each item personally before shipping it, then YOU ARE THE ONE RESPONSIBLE for any and all problems a buyer may file claim for.  If it is the manufacture's fault - then it is up to you to return the item to them before you sell it.

[myangelandmyprincess]

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@penguins_dont_fly wrote:

@salewithyou

This is a member-to-member help board. Wo are not eBay employees, just users like you.

I took a look ...

Those negs and the neutral are both over 60 days old. And they all seem to be about a faulty memory/SD card.

As the seller, YOU are responsible for the quality of your merchandise that you have listed on eBay.

The buyer did not purchase the item from your supplier. They purchased it from you. You are responsible to make it right with the buyer and then you take it up with your supplier.

Now ... I looked at a few of your listings. I have some questions and concerns.

The "men's fragrance" that has a picture of a a bottle of "Blue Boos"  (sic) looks suspiciously like a knock off of a Hugo Boss product 😞 I actually had to look twice at the listing because my brain kept seeing "Boss", which (I assume) is the point 😞 And it made me wonder why the actual name of the product was not in the listing anywhere 😞

Counterfeit/replica products are not allowed to be sold here

https://www.ebay.com/help/policies/prohibited-restricted-items/replicas-counterfeit-items-unauthoriz...

Also ... I suggest that you have someone that is fluent in English read your listings. They make no sense to me ... 

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The item would have to be using a copyrighted name or image to be counterfeit.  There are tons of perfumes out there that are made to look similiar and have similiar names to name brand ones and made to smell similiar and it's ok to sell those.

[penguins_dont_fly]

@myangelandmyprincess

Yes, I've bought "smells like" perfumes (they never do) ... but the packaging was not a blatant copy of the original (same bottle, same font) with some letters changed. There is a difference.

If these are legal "compare to brandname" products, then why not list them using the legal brand and fragrance name ... in the title, the IS and the Description?

Why just throw this deceptive photo out there?

For Most high end fragrances, the bottle, the packaging (including the font used) is patented/trademarked under "Trade Dress" ...

I think that Chanel would consider this infringement of their "Trade Dress".

[castlemagicmemories]

Sorry but it doesn't matter that it was your supplier, and not you.  You are the one responsible for the transaction, and thus you are the one who gets the negative feedback when any mistakes occur, because whether you made the mistake or not, you are responsible for the mistake.

There are no grounds here for removal of that feedback.