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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! What does it mean by "Pay Directly?"

Hi, There's a buyer who is interested to buy in bulks from me. The buyer insist on making payment through, "Pay Directly." What does that mean? I do not see that option on eBay or have heard of it. Can someone help me with this?

Buyer demanding partial refund for scratches on item listed as used and scratched

I sold an iPod nano, and the buyer messaged me today saying he wants a partial refund because there are two small "nicks" on the top edge. The listing clearly stated the iPod was scratched, and multiple scratches were visible in the listing photos. I...

Can't respond to buyers through eBay messages anymore.

Page Not Responding The eBay page or feature you are attempting to access is not responding.Please try the options below:Try to access the feature directly from the eBay Home Page, instead of using a bookmark. (What bookmark????)Wait a few minutes an...

Book Listings all show as date "not specified," even though date is in item specifics. Why?

Hello-- I am a seller of antiquarian books. Many buyers browse book listings in part by publication date, so that, for example, they can look at only books published before 1800, or only modern books, etc. I upload my info to ebay by file exchange. E...

Duplicate auctions

If ebay's system can flag when you try to list a duplicate FP listing, why can't it at least give a warning that an auction about to be relisted is a duplicate (yes, I know duplicate auctions are allowed)?

Help selling a collectible item

I'm trying to sell this 1979 oliveti typewriter. I want to get a solid price from an auction, I need some good tips for making a listing that sells the item well but doesn't turn people off. I always feel kind of unsure about putting things like "Vin...

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Resolved! Buyer abuse of eBay return policy (with Proof)

I've suspected this happening before but could not proove it, and while eBay says they protect sellers as well as buyers, they did nothing to assist me last time this happened. This time I can proove the buyer is dishonest and abusing the system. Wha...

Sales down because of Active Content?

I thought eBay was going to remove active content? i just ran a scanner and have HUNDREDS of listings with active content. Also a little confused what it is. I have a link in my descriptions that take you to my store, I'm guessing that's active conte...

Unfair Competition from China sellers

Has any other U.S., Canada, Australia or other eBaY sellers been impacted by the extremely unfair competition by China-based sellers? I generally have no complaints about truly FAIR TRADE, and the competition it will provide (as fair competition gene...

why is my package stuck at "Departed USPS Origin Facility"

I bought a jacket on ebay and its been a week and the package is stuck at " Departed USPS Origin Facility " why is this? is it usps tracking? is my package lost? what can i do if its lost ? Thank you

User avatar by Adventurer
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Large Carpathian art glass piece Help!

I would appreciate any info how to price this gorgeous Poland vase? Sculpture? Black & white. Approx. 12" tall and at least 12" at the widest . Perfect condition. Gorgeous!!!!

Winnie the Pooh -- banned in China!

Yes, it's true. Heard on the news on Tuesday that China has banned all mention of and images of Winnie the Pooh. Seems the Chinese president closely resembles the pudgy little fictional character and is not happy with the comparison. The good news is...

Any Seller Protection Against Buyer with a Potentially Hacked Account?

I listed an electronic item on eBay, and a buyer bought it for several hundred dollars. I see that amount added to my Paypal account.After inspecting the transaction in eBay and Paypal, I noticed three different display names: eBay account, PayPal ac...

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