Negative feedback

[oksvanb-0]

Received a negative feedback which was more of a product review type rather than transaction feedback.

Is it removable or considered "buyer's experience"?

Thanks.

[fashunu4eeuh · Accepted solution]

Yes. This feedback is removable. Feedback should not be a review of the item but of the transaction. When you challenge eBay to remove it, be sure to cite the policy wording.

Below is the policy, and it is the first paragraph that contains the rule that your buyer’s feedback violated.

https://www.ebay.com/help/buying/leaving-feedback-sellers/leaving-feedback-sellers?id=4007

“Keep in mind that feedback is about your experience with the seller – it’s not a review of the product you bought...”

[fab_finds4u]

Well I see this as feedback for an Amazon product, something they didn't buy from you, or comparing the product with something you're not selling. Contact eBay  on Facebook or Twitter and see if they'll remove it. They might not because you replied to it.  I'm not associated with the manufacturer is not a good reply. Better to have said Sorry you're not happy with the product, please return it for a refund. 

[oksvanb-0]

Thank you for the info!

[oksvanb-0]

I realized I should have not done that only after hitting the Post button.

[slati_2013]

Yep, only respond to a negative feedback after eBay makes clear they won't remove. Still, I think you might be able to get this removed though it comes very close to be as eBay likes to call it, "opinion". 

[oksvanb-0]

Sent email about feedback removal last night, got a response that it was going to be taken care of.

Well, now they removed the feedback text but the blank neg red dot is still there.

Ggggrrrrrr... Thought the whole thing would be erased and I would be back to 100%.