eBay

defeated247 · ‎08-21-2018

I recently shipped item to a buyer, multiple items were included in the package. Buyer stated one of the items was not included so I immediatley gave them the benefit of the doubt and refunded that part of the total purchase. Buy then made threats to give me negative feedback if I did not send the same item thqat I refunded again free of charge. So I called customer servise and said that I did NOT have to send a new item free. Then I was given Negative feedback by the buyer. I had 100% positive feedback for over 3 years up until this point. I called customer service once I received the negative feedback and was told thats the way it goes. Since that time I have blocked the buyer but they have continued to message me wanting the free item over and over. SELLERS need protection, we pay all of the salaries of the ebay employees and fees on top of that for stores ect. But buyer can say anything and their is nothing a seller can do to keep people like this from ruining their reputation. COME ON EBAY start protecting the buyer.

argusmike · ‎08-21-2018

@defeated247 wrote:
I recently shipped item to a buyer, multiple items were included in the package. Buyer stated one of the items was not included so I immediatley gave them the benefit of the doubt and refunded that part of the total purchase. Buy then made threats to give me negative feedback if I did not send the same item that I refunded again free of charge.

Smart people, why is this not feedback extortion?

audioarchive · ‎08-21-2018

@argusmike wrote:
@defeated247 wrote:
I recently shipped item to a buyer, multiple items were included in the package. Buyer stated one of the items was not included so I immediatley gave them the benefit of the doubt and refunded that part of the total purchase. Buy then made threats to give me negative feedback if I did not send the same item that I refunded again free of charge.
Smart people, why is this not feedback extortion?

Depends on how it was worded. If it was worded like OP stated, then yes. If OP is paraphrasing to make the buyer look worse, then maybe not.

defeated247 · ‎08-22-2018

Buyer had sent a picture of items in photo, 4 different individual orders but shipped together. You could see by the photo that there was a hole in bottom of package. Buyer said that item was not in the package. But you could clearly see the other 3 were in photo sent by buyer. Then after giving me negative feedback even though I gave full refund buy filed 3 cases for the other items stating he never received them (Even though they were shown in picture sent by the buyer) and gave me 3 more negative feedbacks for those items. EBay stepped in after several attempts to show them that this buyer was opening cases on items THEY DID RECEIVE. Tried to scam me out of more refund or more items. This buyer is dishonest but nothing is done to them. Ebay did close the cases in my favor and remove the 3 additional negative feedbacks, which is good, but how can this buyer be allowed to continue on ebay when ALL of the evidence shows they were trying to scam sellers.

fashunu4eeuh · ‎08-22-2018

If your buyer threatened to leave negative feedback within the eBay messaging system, call Customer Service back and have them read the messages. When you call, have the Feedback Extortion policy (link below) in front of you so you can reference it with the CS rep. You might still be able to get the neg removed.

https://www.ebay.com/help/policies/feedback-policies/feedback-extortion-policy?id=4230

Ok that said, giving the buyer the benefit of the doubt as you did, this was an instance of damage in transit. The item was lost because of it. In cases of damage like this, the burden falls on the seller to make the buyer whole, which you did by issuing a partial refund. Given the low price point, i would have sent a replacement as well to keep the buyer happy.

I noticed your follow-up comment on the negative feedback. It is best not to put an unflattering label on a buyer. even if that was the case, as it seems to be here. Maintaining one’s professionalism in the face of an unhappy customer shows future buyers how well you manage a troubled transaction. That’s how to turn a negative into an opportunity to impress prospective buyers. Something like “Package damaged in transit, full refund given.” would have benefitted you more.

Very sorry you encountered such a buyer. With your stellar record to back you up, it is unlikely that one neg will stop someone from buying from you. And unlike the past, it has no effect on your seller metrics.

As illustrated by your experience, Ebay is going to protect buyer’s interests first. it is therefore left up to each seller to look after his own best interests.

lewisburggold · ‎08-22-2018

Try to avoid the partial, you go out of your way to do nice things and they will still bite you. No good deed goes unpunished. Return,refund,block. Best regards

defeated247 · ‎08-22-2018

Gave full refund for missing item. Not partial. Blocked

audioarchive · ‎08-22-2018

It's not against eBay's rules to tell a seller that you are going to leave negative feedback.

"Hey, I'm not really happy with this and will be leaving you negative feedback." <-- Not against the rules.

It is against the rules to tell a seller they are going to get negative feedback unless they do something.

"Hey, one item was missing so unless you give me a refund, I'm going to leave you negative feedback" <-- against the rules.