Negative feedback not removed after unpaid item case closed

[chiemeka]

Hi,

So on what reason is feedback not removed when buyer never paid and unpaid item case is closed?

[myboardid · Accepted solution]

it isn't always automatic.  You should call and ask to have it removed.  Be sure to have available the policy statement about such a removal. 

[penguins_dont_fly]

@chiemeka

Call eBay, ask them to remove the neg ... and read this to them

http://pages.ebay.com/help/policies/defect-removal.html

Automatically removed

We automatically remove defects, adjust your late shipment rate, and remove feedback when:

• The buyer didn't pay for a purchase and an unpaid item case is recorded against the buyer

You can back that up with this:

http://pages.ebay.com/seller-center/faq/seller-protection.html

I sold an item but the buyer hasn’t paid. How do I get my money?

You can open a case as early as 2 days after the transaction ends. The buyer will have 4 days to make payment. If an unpaid item case closes without payment, you will receive a final value fee credit and any transaction defects will be automatically removed.

[hafoster]

---

@penguins_dont_fly wrote:

Call eBay, ask them to remove the neg ... and read this to them

http://pages.ebay.com/help/policies/defect-removal.html

---

I always have the rep read eBay policy to me.

[samopare22]

So basically it's possible for trolls to randomly buy stuff on Ebay, not pay for anything and then leave BAD FEEDBACK?? 

[kh-stanley1]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thanks for understanding!