Negative feedback for photo

[lootcache]

I had a buyer leave me negative feedback because of the photo. Specifically she stated “picture shows 10, print shows 1.”

The listing was for laptop RAM. I had 10 modules to sell and had a picture of all 10 to show the condition (rather than take a picture of each individual stick) as well as a close up picture of one stick front and back to show the details. The listing states 1 module. The buyer didn’t even contact me, just left negative feedback. I tried contacting the buyer to no avail. Do I have a chance at getting it removed? 

[fashunu4eeuh]

Hi, you can always try to get it removed by a sympathetic customer service rep, and might get lucky, but there is nothing in the Feedback the buyer left that is eligible for removal per policy. If you want to pursue it, you could attempt a feedback revision. But it would involve reaching out to them to try to sort out their dissatisfaction, prior to asking for the revision. I don't think they will revise without some kind of rectifying on your part.

Your buyer has a point. It is not a good idea to show ten items when the listing is for just one. That can confuse a buyer and is a SNAD waiting to happen. Even if it says one in the listing, but shows ten in the pictures, that is a discrepancy. Often times, a shopper will view only the pictures and fail to read the listing. That is an ongoing problem for sellers, making it even more important to show only that which is being sold. In your case, it was one item. You are fortunate the buyer did not open a Not As Described case.

Buyers do not have to contact sellers before leaving feedback. It would be nice to know when there is a problem, but there is no requirement. 

[mam98031]

It isn't likely you can get that removed.  It is one of the dangers of showing a pic on a listing like that.  You don't state in the title or the description of the item that it is for ONE.   I know you have it in your ISBs [item specific boxe] but you have to be VERY clear in your descriptions and titles.  In the future, I wouldn't have a pic like that on a listing.  I can only cause confusion.

I know it hurts to have that red mark there.  But it isn't likely to hurt you as a seller.  Just spend a little more time developing your descriptions and make sure you spell everything out so it is clear what you are selling.

Good Luck!

[lamber9347]

It may sting to have that neg with a small amount of FB but keep on selling and you will increase your positives enough to out weight this one. The comment makes the buyer look like they didn't read the description close enough, not that you did anything wrong. 

I'd advise you NOT to comment back on this. Let it stand the way it is, which is looking better for you. Many times sellers get angry and reply with hostile words that only works to scare off potential customers. 

Also you really should point out that this is only one (1) module in both the title and in the description area. People don't read anymore, they scan quickly so make it much more obvious to them. I just looked at your listing and I also thought it looked like you got all ten so I get that your buyer missed it. Best to learn from this one mistake so it doesn't happen to you again. Best of luck to you....

[inhawaii]

I sell two dollar bills.

I think i sell them for $3.50 each.

I once had a buyer complain because my picture showed a pallet of two dollar bills, bundles and stacks of two dollar bills 6 feet high.  There must have been MILLIONS of two dollar bills in the photo. She only received 1 two dollar bill. 

I guess she thought she was getting that pallet full of 8 million two dollar bills shipped to her for $3.50.

Bottom line is you can't count on customers to READ the listing.   They think they are getting what's in the picture. 

[lootcache]

Thanks for all the reply’s and advice. Duly noted. 

[dasarock]

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@lootcache wrote:

I had a buyer leave me negative feedback because of the photo. Specifically she stated “picture shows 10, print shows 1.”

The listing was for laptop RAM. I had 10 modules to sell and had a picture of all 10 to show the condition (rather than take a picture of each individual stick) as well as a close up picture of one stick front and back to show the details. The listing states 1 module. The buyer didn’t even contact me, just left negative feedback. I tried contacting the buyer to no avail. Do I have a chance at getting it removed? 

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I would suggest you edit the photo and state something to the effect of … "photo shows all items for sale, sale unit is 1 ea."

I know ebay wants  'clean' photos with no verbiage so others can use your photos also, but ...

[dasarock]

in item specifics I also add "unit … 1 ea"  as well as singular title and description.  combined with the photo edit in above reply that is 4 times listed as 1 ea, singular … 

[turquoisetulips]

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@inhawaii wrote:

I sell two dollar bills.

I think i sell them for $3.50 each.

I once had a buyer complain because my picture showed a pallet of two dollar bills, bundles and stacks of two dollar bills 6 feet high.  There must have been MILLIONS of two dollar bills in the photo. She only received 1 two dollar bill. 

I guess she thought she was getting that pallet full of 8 million two dollar bills shipped to her for $3.50.

Bottom line is you can't count on customers to READ the listing.   They think they are getting what's in the picture. 

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It's difficult  to believe there are full grown adults out there that are that naive . Whether or not your buyer  read  the description put aside ,,   most people  would know that they can't purchase millions of dollars for three dollars and  50 cents . Wow .. Tulips 

[southern*sweet*tea]

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@turquoisetulips wrote:

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@inhawaii wrote:

I sell two dollar bills.

I think i sell them for $3.50 each.

I once had a buyer complain because my picture showed a pallet of two dollar bills, bundles and stacks of two dollar bills 6 feet high.  There must have been MILLIONS of two dollar bills in the photo. She only received 1 two dollar bill. 

I guess she thought she was getting that pallet full of 8 million two dollar bills shipped to her for $3.50.

Bottom line is you can't count on customers to READ the listing.   They think they are getting what's in the picture. 

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It's difficult  to believe there are full grown adults out there that are that naive . Whether or not your buyer  read  the description put aside ,,   most people  would know that they can't purchase millions of dollars for three dollars and  50 cents . Wow .. Tulips 

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In this case naive isn't the word I'd use lol

[luckythewinner]

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@lootcache wrote:

The listing was for laptop RAM. I had 10 modules to sell and had a picture of all 10 to show the condition (rather than take a picture of each individual stick) as well as a close up picture of one stick front and back to show the details.

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Don't take this comment personally, but ... laziness rarely pays off on eBay.

If you had taken one picture of the front of all 10 modules, and one picture of the back of all 10 modules, it would have taken just a few seconds to crop them down to create 10 individual photos. 

IMHO anytime your pictures shows things that are not included, you are asking for trouble.

[monster-deals]

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@lootcache wrote:

Do I have a chance at getting it removed? 

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Absolutely. 

and

Not at all.

It depends on luck and persistence.

You'll have to decide if it is worth your time to be on the phone multiple times to get rid of a next to meaningless red dot from a noob buyer

[thehonorabletrader]

The best advice I have for creating a listing....

Photos - Use photos as if you have no way of adding a description or details about the listing. 

Description - Write your description based on the assumption the buyers will never see a single photo. 

Discrepancy - Most importantly make sure there is never a discrepancy between what your photos show and what your listing description states. 

Best Wishes!

[jameshen1]

I am surprised people pay $3.50 for them.  I can get $2 dollar bills from just about any bank in the area for $2.00.

[mam98031]

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@dasarock wrote:

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@lootcache wrote:

I had a buyer leave me negative feedback because of the photo. Specifically she stated “picture shows 10, print shows 1.”

The listing was for laptop RAM. I had 10 modules to sell and had a picture of all 10 to show the condition (rather than take a picture of each individual stick) as well as a close up picture of one stick front and back to show the details. The listing states 1 module. The buyer didn’t even contact me, just left negative feedback. I tried contacting the buyer to no avail. Do I have a chance at getting it removed? 

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I would suggest you edit the photo and state something to the effect of … "photo shows all items for sale, sale unit is 1 ea."

I know ebay wants  'clean' photos with no verbiage so others can use your photos also, but ...

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Seems to me that it is easier for the seller and clearer for all potential buyers just to omit the pic of multiple items.  There is no need for that photo in the listing.