Negative feedback for Excessive shipping cost for poor packaging?

[postfiftymodern]

So I got my first negative feedback in YEARS. The buyer left the feedback well over a month after they received the item. The never contacted me with any sort of issue. Their reason for negative feed back was Excessive shipping cost for poor packaging?? Doesn't a buyer clearly see shipping costs before purchasing? As for the "poor packaging", the item was a large fragile piece of glass shipped in oversized box from the east coast to the west cost (never cheap) and arrived intact and undamaged which leads me to say the packaging was sufficient?

I am wondering if this feedback was left in error or perhaps the buyer was in a lousy mood and wanted to "ding" me. :). I contacted the buyer to see what the deal was but have not heard back.

One negative feedback is not the end of the world but this one seems unwarranted seeing as how many of my buyer feedback states excellent packaging, packed so well , expert packing job. etc.

Is it even worth trying to have the feedback removed or changed?

[inhawaii]

Why aren't you communicating with your buyer?

The feedback that was left for you was the buyers opinion.

Apparently the buyer was ok with the shipping cost if you had packed the item well.

The buyer felt that you did not pack the item well. 

There's no way ebay will remove that feedback.

The only chance you have of getting it removed is opening a line of communication with the buyer and getting the buyer to agree to a feedback revision. 

Good luck.

[postfiftymodern]

"I contacted the buyer to see what the deal was but have not heard back."

[inhawaii]

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@postfiftymodern wrote:

"I contacted the buyer to see what the deal was but have not heard back."

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Thanks. I missed that.

[m60driver]

First, your feedback is just fine so best to ignore the neg.  We all get these once in awhile.  So in your case, well, it is just not worth spending one more second thinking or dealing with it.  Let it go.

Second, yea, your shipping cost was a tad excessive, but they did agree to it.

[jayjaspersgarage]

After checking the size of a large flat rate box I can see your issue.  The bowl would barely fit in the LFRB so what I would have done is start with an inner box the same size as a large flat rate box and obviously packed that bowl in with a clean used towel.  Used flat rate boxes are left on the counters in lobbies of post offices all the time.  They might be torn a little or have been used and are opened from the previous receiver.  That makes them good to use as inner boxes; just sayin'.  Some sellers here have complained in the past about my creative ideas for using previously mailed free FRBs left in public.  Then I would have found a box about an inch or more larger in all dimensions to use for the shipping box and lined the air gap between them with packing peanuts or extra cardboard.  Double boxing is the key to mailing fragile items.

As for the amount you charge for shipping that's your business.  I would have set the sale price higher to offset the cost so it didn't appear so high.  It's just math.

[nickelsanddimes2015]

I would contact ebay for business on Facebook. They may do a courtesy removal if you explain to them about the shipping cost that they agreed to and how you packaged it and that it arrived safe and in one piece.

[yuzuha]

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@postfiftymodern wrote:

 As for the "poor packaging", the item was a large fragile piece of glass shipped in oversized box from the east coast to the west cost (never cheap) and arrived intact and undamaged which leads me to say the packaging was sufficient?

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Just to point out, something arriving intact doesn't mean the packaging was in any way sufficient. I once received a large bottle of shower gel wrapped in a single square of bubble wrap and crammed into a manila envelope that was barely holding together. Miraculously it arrived intact, but that doesn't make that packaging acceptable.